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NightHawk x10 r9000 wifi dropping issue post f/w update

rmsarma
Guide

NightHawk x10 r9000 wifi dropping issue post f/w update

f/w updated to 1.0.2.32 otw, now i have wifi connection issues keeps dropping every few minutes, any suggestions

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 1 of 6

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FURRYe38
Guru

Re: NightHawk x10 r9000 wifi dropping issue post f/w update

I recommend doing a factory reset, manually loading the FW file, factory reset then set up the router from scratch using IE11 or FF. 

 

Any wifi neighbors near buy? How many and what channels are they using? 

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

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Message 2 of 6

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FURRYe38
Guru

Re: NightHawk x10 r9000 wifi dropping issue post f/w update

I recommend doing a factory reset, manually loading the FW file, factory reset then set up the router from scratch using IE11 or FF. 

 

Any wifi neighbors near buy? How many and what channels are they using? 

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 2 of 6
Mighty_Putty
Apprentice

Re: NightHawk x10 r9000 wifi dropping issue post f/w update

Can you verify if your WiFi (and wired if applicable to your environment) connections are dropping as a result of your router rebooting?  Myself and another user are experiencing this issue, and what I've discovered is that disabling Dynamic QoS has restored stability to the R9000. 

Message 3 of 6
rmsarma
Guide

Re: NightHawk x10 r9000 wifi dropping issue post f/w update

I am not sure why the factory reset was needed, but that seemed to have improved the wifi connection issues, there is no change to my wifi surroundings and 

my config below

2.4 ghz AUTO(8)

5 ghz (153)

60 ghz (2)

 I did not load the F/w file as the device indicated that it was already updated

Message 4 of 6
rmsarma
Guide

Re: NightHawk x10 r9000 wifi dropping issue post f/w update

Dynamic QOS is disabled, al devices are wireless except my ooma wired to the router

Message 5 of 6
FURRYe38
Guru

Re: NightHawk x10 r9000 wifi dropping issue post f/w update

Hope it works well. Enjoy. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

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