Nighthawk AC1900 Model R7000 troubles

[Bedette]

Hello everyone!

I am not that savvy when it comes to this stuff so I will try my best to explain. I bought the Nighthawk R7000 last Christmas (2015) and as someone else installed it for me, I feel like I know less as to what is going on. I should have contacted them in the 90 days after purchase (always had issues) but sadly missed that boat. We live in a 800 sf duplex so I would expect this to work. We have 1 cell phone, 1 PS4, 2 tablets and 2 computers but only using 3 of these at a time. What happens is it says connection is excellent (5 bars) but many times still can't connect which is very frustrating as this was not cheap! It does it a lot and even at 3am in the morning (when I can't sleep) which is rediculous. I reset it constantly by hitting the reset button and sometimes it works and sometimes it doesn't. I have comcast & it is the fastest connection as my landlord gives this to me free (he is a computer repair guy) so not really sure what is going on. My landlord doesn't either or maybe he sick of hearing me complain...lol. Anyway, I see something about updating firmware. Maybe I need to do this? If so how do I do it and where do I get the update link? I saw updates but afraid as not sure which one to use as I see other people having issues after doing this. Thanks so much and as I am a single mom with a 16 year old son who is constantly complaining to me, any help would be REALLY appreciated! 

[JamesGL · Accepted solution]

Hi Bedette,

Are those devices connected wired or wireless? If it is wireless, change the Wireless password. Update as well the firmware of the router.

JamesGL

Community Team

[Retired_Member]

Do you have a modem? I'm guessing No. What is the r7000 connect to. Describe the connection.

[Bedette]

Hi Searay! No modem but yes I have a router (cable) coming up to my apartment from downstairs. It is my own connection. It is the blue cable that looks like it does when you connect to a telephone. Right now my R7000 shows 7 white lights with 1 red light. Never know what that really means.

[Bedette]

I just installed the Netgear Genie App but not sure how to use that either other than seeing my connections.

[Retired_Member]

Login to router

open a browser type 192.168.1.1    or     10.0.0.1

admin

password

unless someone changed it

login......... go to internet.......... what is the IP address

[Retired_Member]

delete it for now

delete genie APP

[Bedette]

Sorry. Not following you. after typing it in browser (both of them), it says this site can't be reached.

[Bedette]

Okay. Genie app is on my son's HD Fire not my computer but will delete it.

[Bedette]

68.83.xx.xx

[Retired_Member]

click on your connection icon bottom right ...then right click it .....what is Default  GATEWAY IP address

[Retired_Member]

edit your post delete first five numbers

[Bedette]

Sorry. I think it is 192 168 60106

[Bedette]

Sorry...I am trying. New to this forum

[Retired_Member]

I'm sorry but I cannot go any further with this.

[Bedette]

Thanks! I think I may have found a reason. I see 11 attached devices and I should only have no more than 6

[JamesGL · Accepted solution]

Hi Bedette,

Are those devices connected wired or wireless? If it is wireless, change the Wireless password. Update as well the firmware of the router.

JamesGL

Community Team

[Bedette]

Thank you James!

[JamesGL]

Hi Bedette,

Here are some KB articles for you to check:

How do I change my NETGEAR router WiFi password or network name (SSID)?:

http://kb.netgear.com/app/answers/detail/a_id/23439/~/how-do-i-change-my-netgear-router-wifi-passwor...

How do I manually upgrade firmware to my NETGEAR router?:

http://kb.netgear.com/app/answers/detail/a_id/23960/~/how-do-i-manually-upgrade-firmware-to-my-netge...

JamesGL

Community Team

[Bedette]

James,

I really appreciate that! Thanks again!