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cutthr0at's avatar
cutthr0at
Aspirant
Mar 14, 2021

Nighthawk(R) X4S R7800 5g Wifi keeps disconnecting

Hello,

 

My Nighthawk(R) X4S R7800 is disconnecting 5g wifi on all devices (2.4 works without an issue)  all the time and its getting very annoying. My firmware version is V1.0.2.80. Its happening for past few months and until today i was jsut ignoring the issue,but i think i payed to much money for this router to experience this kind of *****. Is it a time to switch to Asus?

6 Replies

  • I don't have an R7800 but from the forums, its seemed like theres been a few people with issues on the newer versions of the firmware. 

    Try version 1.0.2.60. Then do a factory reset and new install (don't use a backup). See how that works. 

    • cutthr0at's avatar
      cutthr0at
      Aspirant

      It worked - kind of. 5G Network is no longer vanishing, only stops working. My laptop and all devices are connected to it but there is no networking, local and internet networks are inacessible. Everything works fine on 2.4. I'm thinking of downloading even older firmware and try as this router worked superb for past few years.

       

      Thank You for suggestions

      • plemans's avatar
        plemans
        Guru

        You can try older versions but that specific one was pretty stable. Did you do a factory reset and then clean install after the firmware change (by clean i mean not reinstalling from a backup configuration)?

        It might be a hardware failure. How old is the device? 

         

  • I have the Nighthawk R7000 and have noticed this issue with my 5G connections only for the past month or so. I manually updated to firmware version V1.0.11.116_10.2.100. Still having issues. Seems ridiculous to have to go backwards in firmware versions to solve router connection problems. Especially having bought this thing to replace the rental from the internet provider. You had ONE job Netgear! Hoping they will figure out their firmware issue as my research points to that being the likely issue.

     

    • plemans's avatar
      plemans
      Guru

      The R7000 isn't the same router as the r7800. If you'd like to start your thread instead of jumping on a different one, we're happy to help out.