Nighthawk R7000 dropping connection

[someara]

I have had issues with this router since we purchased it! We purchased it in January 2022.

My kids have complained that the xbox no longer works as well as it did with the basic router from Spectrum. We use spectrum cable internet. I have the NightHawk in the same room as I had the spectrum router, only instead of under the desk it is out in the open room. Firmware version is V1.3.1.64

When it 'drops' connection, the LED lights on the router are all still glowing white. But in the wifi connections it will say "no internet". Yesterday i just kept disconnecting the wifi connection on my laptop and reconnecting to get internet back. What a GIANT PIA when you work from home as a software consultant - internet is a requirement! I was trying to do a MS Teams meeting when it kept dropping. 

The router is connected to Spectrum's TM1602 Modem.

What am i missing?!

I have been super unhappy with this router as well!

[FURRYe38]

What CAT# LAN cable are you using between the modem and router? CAT6 is recommended. 

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Enable IPv6 Auto Detect on the router. 

Is SIP ALG enabled or disabled on the router? 

Might update FW:

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/New-R7000-Firmware-Version-1-0-11-134-Releas...

Factory reset and setup from scratch after FW is updated.

[someara]

I would love to answer these questions for you, but have NO idea how to. 

How do i know what kind of cable it is? It is the yellow ethernet cable that came with the router.

How do i check the channels?

And what does all this mean - i am not a technical person - i am a functional software consultant, so this network stuff is challenging for me:

Enable IPv6 Auto Detect on the router. - how do i do this

Is SIP ALG enabled or disabled on the router? _ how do i know?

[FURRYe38]

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@someara wrote:

I would love to answer these questions for you, but have NO idea how to. 

How do i know what kind of cable it is? It is the yellow ethernet cable that came with the router.

There will be printing on the cable that will or should have a CAT# there.

How do i check the channels?

And what does all this mean - i am not a technical person - i am a functional software consultant, so this network stuff is challenging for me:

Enable IPv6 Auto Detect on the router. - how do i do this

Is SIP ALG enabled or disabled on the router? _ how do i know?

Log into the routers web page at 192.168.1.1 using a PC and web browser. 

Channels will be under Basic/Wireless settings.

IPv6 will be under Advanced Tab/Advanced

SIP ALG will be under Advanced Tab/Setup/WAN setup.

If needed. find someone that can help you with this. 

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[someara]

@FURRYe38 

There will be printing on the cable that will or should have a CAT# there. - Mine says CAT5E

On the NightHawk app - i did find that is it is showing Channel 1,7, and 153

It is showing Current Channel: 1 and BEST for clarity

Channel 7 also says BEST for Clarity

Channel 153 says GREAT for Clarity.

I found this in the wifi analytics on the app.

I will talk to my tech guy when he gets back from PTO about the other recommendations you listed.

Sheila

[FURRYe38]

Log into the routers web page at 192.168.1.1 using a PC and web browser to see and change wifi channels.