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Nighthawk not visible to Solar Edger inverter

karlmurphy
Aspirant

Nighthawk not visible to Solar Edger inverter

I swapped out an old modem supplied by ISP with a new nighthawk C7500 V2. 

 

I just recently noticed that the Solar Edge inverter in the garage hadn't been connected to the WiFi network. 

I've tried reconnecting but my Network is not visible after a scan on invertor. All other networks are. I tried WPS connection also which didn't work. 

 

Seperately, the nighthawk seems to have caused an issue with my Bosch alarm. The alarm is connected to a router in the garage which splits my incoming fibre optic connection to 3 ethernet ports in the 3 different rooms in the house. The nighthawk in connected to one of these ports in the kitchen.

 

Any help would be appreciated?

 

 

Model: C7500|Nighthawk X4-AC3200 WiFi Cable Modem Router
Message 1 of 8

Accepted Solutions
karlmurphy
Aspirant

Re: Nighthawk not visible to Solar Edger inverter

None of your comments are helpful. You sound like a bot and dont understand anything and you dont seem to be making an effort to understand ether. Just plain unhelpful. 

 

I updatds the firmware on the nighthawk and managed to connect the solar inverter to the wifi network - netgear33.

 

Problem partially solved.

 

I had a reconfigure the nighthawk using the genie wizard after updating the firmware on the nighthawk - becuase the firmware update caused a loss of the internet connection into the ethernet lan port 4 on the nighthawk with was showing a red solid light on the top of the nighthawk. 

 

So internet is back up and inverter is connection to the wifi next work. 

 

The problem now is that the house alarm which is connected via ethernet cable to a TPLink switch which is connected by ethernet into the nighthawk and the solar inverter cannot be accessed via mobile apps.

 

This problem didnt exist before nighthawk so there must be a configuration/secuity setting on nighthawk which control how device on tmy home wifi and wired network "talk" to the internet. 

 

If I solve this I post an update so others can benefit from it. 

 

 

 

 

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Message 6 of 8

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antinode
Guru

Re: Nighthawk not visible to Solar Edger inverter

> I swapped out an old modem supplied by ISP with a new nighthawk C7500
> V2.

 

   What was your (unspecified) "an old modem supplied by ISP"?  Has it a
maker and model number?  (Was it a "modem", or a modem+router
("gateway"), or what?)  Who/what is your ISP?

 

> [...] but my Network is not visible after a scan on invertor. All
> other networks are. [...]

 

   Which (wireless?) network is your "my Network"?  Do "All other
networks" belong to your neighbors?

 

> [...] The alarm is connected to a router in the garage which splits my
> incoming fibre optic connection to 3 ethernet ports in the 3 different
> rooms in the house. [...]

 

   What, exactly, is your "a router in the garage"?  (Is it really a
"router"?)


   It might be more helpful if you stuck to an accurate, complete
description of your equipment, and what's connected to what, and skipped
the explanation of what it all means ("splits my incoming fibre optic
connection [...]".  (Hint: If a device has different types of Ethernet
ports, then "connected to device" is not enough detail.)

 

   If you have an "incoming fibre optic connection" (from
who/what/where?), then why did you get "a new nighthawk C7500 V2", which
is a cable(-TV-type) modem+router?

 

> [...] The nighthawk in connected to one of these ports in the kitchen.

 

   "connected" how, exactly?

 

> Any help would be appreciated?

 

   Start with a less confused/confusing description of your network.  If
you really do have multiple routers, then many problems are possible.


   Normally, I'd suggest consulting the relevant User Manual -- Visit
http://netgear.com/support , put in your model number, and look for
Documentation.  Get the User Manual.  Read. -- but I wouldn't expect
that to help much before we establish a better picture of the whole
mess.

Message 2 of 8
karlmurphy
Aspirant

Re: Nighthawk not visible to Solar Edger inverter

The old router/modem was a sagemcom gateway fast 3846ac.
ISP is optus Australia.

The network is the wifi network and the others are neighbours.

In the garage there is a powered TP link device which I assume is a router.

The nighthawk lan port is connected via Ethernet cable to the Ethernet port in the wall. That’s is connected via Ethernet to the Powered TP link.

I think your looking for specifics when everything was working perfectly before nighthawk.

It’s must be a nighthawk configuration issue.

Anyway I updated the firmware on the nighthawk and the solar inverter can now see the wifi network ‘NETGEAR33’ and is connected.

However now the nighthawk is not connected to the internet. The lan port 4 light is red and so is the internet light on the nighthawk.

LAN port 4 refer is the Ethernet connection into the TP link device I think is a router.

I’ll try and confirm the model now.
Message 3 of 8
karlmurphy
Aspirant

Re: Nighthawk not visible to Solar Edger inverter

The TP link device was an 8 port switch. 

 

Anyways I reconfigured the modem using the set up wizard on Genie and it appears to have fixed the internet connection issue.

 

The solar inverter is now connection to the Wifi network "netgear33" but doesnt seem to be communicating its status accross the internet. What i mean by this is that my inverter power mode, status etc is not showing on the mobile app used to see the inverter status in real time. 

 

I think there must be a security setting on the nighthawk which is blocking the inverter and the alarm from broadcasting/sending information in some way. 

 

 

Model: C7500|Nighthawk X4-AC3200 WiFi Cable Modem Router
Message 4 of 8
antinode
Guru

Re: Nighthawk not visible to Solar Edger inverter

> The old router/modem was a sagemcom gateway fast 3846ac.

 

   "3846ac" or "3864ac"?  And it's connected to what, how?  Are you
using a DSL connection, or what?

 

>    It might be more helpful if you stuck to an accurate, complete
> description of your equipment, and what's connected to what, [...]

 

   Which parts of "accurate" and "what's connected to what" were
unclear?

 

> In the garage there is a powered TP link device which I assume is a
> router.

 

   Why would you assume _anything_?

 

> [...] That's is connected via Ethernet to the Powered TP link.


> [...] (Hint: If a device has different types of Ethernet
> ports, then "connected to device" is not enough detail.)

 

   Still true.

 

> I think your looking for specifics when everything was working
> perfectly before nighthawk.

 

   I think that I'm unlikely to guess what your problem is without a
reasonably complete description of your gizmos and their configuration.
If you can figure out your problem with less information, then that'd be
fine with me.  But I have limited time to waste chasing fundamental
facts which have already been requested.

 

> It's must be a nighthawk configuration issue.

 

   Could be.  But I'm still trying to imagine what a C7500v2 is doing
for you if you've replaced a "sagemcom gateway fast 3846ac" (or 3864ac)
with it.


> [...] Anyway I updated the firmware on the nighthawk [...]

 

   How, exactly, did you accomplish that with a C7500v2?

 

> [...] I'll try and confirm the model now.

 

   Please do that for _all_ your gizmos, because this whole mess makes
less sense all the time.

Message 5 of 8
karlmurphy
Aspirant

Re: Nighthawk not visible to Solar Edger inverter

None of your comments are helpful. You sound like a bot and dont understand anything and you dont seem to be making an effort to understand ether. Just plain unhelpful. 

 

I updatds the firmware on the nighthawk and managed to connect the solar inverter to the wifi network - netgear33.

 

Problem partially solved.

 

I had a reconfigure the nighthawk using the genie wizard after updating the firmware on the nighthawk - becuase the firmware update caused a loss of the internet connection into the ethernet lan port 4 on the nighthawk with was showing a red solid light on the top of the nighthawk. 

 

So internet is back up and inverter is connection to the wifi next work. 

 

The problem now is that the house alarm which is connected via ethernet cable to a TPLink switch which is connected by ethernet into the nighthawk and the solar inverter cannot be accessed via mobile apps.

 

This problem didnt exist before nighthawk so there must be a configuration/secuity setting on nighthawk which control how device on tmy home wifi and wired network "talk" to the internet. 

 

If I solve this I post an update so others can benefit from it. 

 

 

 

 

Message 6 of 8
antinode
Guru

Re: Nighthawk not visible to Solar Edger inverter

> None of your comments are helpful. [...]

 

   Perhaps, but I might be handicapped some by the inaccuracies in your
problem description.

 

   Clearly, I don't understand anything, so you'll be happier without
any further distractions from me.  Best wishes on your endeavors.

Message 7 of 8
karlmurphy
Aspirant

Re: Nighthawk not visible to Solar Edger inverter

Yes sir. Back to your gizmos and imagination. 

 

If I manage to solve the nighthawk issue (and it is a nighthawk issue given that it didnt existing before nighthawk) I'll let you know.

 

 

Message 8 of 8
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