No Internet on AC2300P

Question

Trying to get my new Nighthawk up and running. Going from an older Verizon router to an AC2300. Old router had a coax in from the ONT box. Ran the coax to a Verizon Network Adapter and a cat 6 cable from the adapter to the internet port on the Nighthawk. Everything is lit up like I think it should be save for the Internet LED which is blinking orange instead of white. Is the way I have this set up any good? I have Verizon coming next week to upgrade the service which will include new wires including one solely for internet. Am I out of luck until this upgrade is done or am I missing something?

pkane11384 · Answer

Also FWIW we’ve never had to use a modem before because I’m sure it was a router/modem combo but something makes me think that this could also be an issue.

antinode · Answer

&gt; Trying to get my new Nighthawk up and running. [...]&nbsp;&nbsp;&nbsp; None of that is a model number.&nbsp;&gt; [...] Going from an older Verizon router to an AC2300. [...]&nbsp;&nbsp;&nbsp; None of that is a maker or a model number.&nbsp;&gt; Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router&nbsp;&nbsp;&nbsp; Is "R7000P" the actual model number?&nbsp; Look for "Model" on the productlabel.&nbsp; What about your (unspecified) "an older Verizon router"?&nbsp;&gt; [...] Old router had a coax in from the ONT box. Ran the coax to a&gt; Verizon Network Adapter [...]&nbsp;&nbsp;&nbsp; You're certainly consistent.&nbsp; The non-psychics in your audience mightknow very little about your (unspecified) "the ONT box" and your(unspecified) "a Verizon Network Adapter", too.&gt; [...] Everything is lit up like I think it should be [...]&nbsp;&nbsp;&nbsp; It's nice that you're happy, but, as usual, actual facts would bemore helpful than your statement of satisfaction.&nbsp;&gt; [...] Is the way I have this set up any good? [...]&nbsp;&nbsp;&nbsp; Ask someone who knows what the pieces of "this" are/were?&nbsp;&gt; [...] Am I out of luck until this upgrade is done or am I missing&gt; something?&nbsp;&nbsp;&nbsp; I don't know what you might be missing, but I'm missing all kinds ofuseful information.&nbsp;&gt; [...] I'm sure it was a router/modem combo [...]&nbsp;&nbsp;&nbsp; Once again, you're ahead of me; I know nothing about it.&nbsp;&gt; [...] something makes me think that this could also be an issue.&nbsp;&nbsp;&nbsp; If you were using a modem, and now you're not, then that might besignificant.

pkane11384 · Answer

I’m going from a Verizon Fios Quantum Gateway Wireless Wi-Fi Router Fios-G1100 Dual Band to this R7000P NIGHTHAWK AC2300. I only have a coax coming from the ONT (Optical Network Terminal) which according to Verizon acts as a modem of sorts. The Verizon Network Adapter that I was told I would need, linked here (https://www.verizon.com/home/accessories/fios-network-adapter/) has a coax in and four Ethernet ports. Again, I’m not sure if I can have it set up this way but I had everything set up the way I was told to by Verizon and had no internet connection on the router.

The way they had said to run everything was to connect the existing coax to the network adapter. Run a cat 6 from one of the Ethernet ports on the adapter to the internet port on the new router. As I said everything that seemed to me that needed to be lit up was, save for internet which was blinking orange.

My apologies for not providing all the information I needed to but you could have been a bit nicer than that.

antinode · Answer

&gt; [...] G1100 [...]&nbsp;&nbsp;&nbsp; Ok.&nbsp; The coaxial WAN port on that gateway is a MoCA port.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://www.verizon.com/about/sites/default/files/fios-qgr-userguide140925.pdf&nbsp;&nbsp;&nbsp; The G1100 is not really what most people would call a modem+router.Despite its coaxial WAN port, it does not include a cable-TV-type modem.(Nor does it need one for FIOS service.)&nbsp;&gt; [...] https://www.verizon.com/home/accessories/fios-network-adapter/&gt; [...]&nbsp;&nbsp;&nbsp; Also a MoCA adapter, so that much makes sense.&nbsp;&gt; [...] the ONT (Optical Network Terminal) [...]&nbsp;&nbsp;&nbsp; Not an improvement over "the ONT box", but, if it has a coaxial port,then that's probably also a MoCA port.&nbsp; (If the ONT had an Ethernetport, then I'd expect that it could be connected directly to the R7000PWAN/Internet port, without all the MoCA stuff, but you might need tocall Verizon to have them make that change.&nbsp;&nbsp; Now that it's been identified, that hardware seems to be connected ina reasonable way.&nbsp;&gt; [...] As I said everything that seemed to me that needed to be lit up&gt; was, [...]&nbsp;&nbsp;&nbsp; And, as I said, it's nice that you're happy, but that still tells meapproximately nothing about which indicators were lit, their colors, ortheir activity.&nbsp;&nbsp;&nbsp; I'd expect to find LED indicators on the MoCA adapter, too, which arealso invisible from here.&nbsp; Perhaps the ONT, too?&nbsp;&nbsp;&nbsp; Have you tried anything radical, like, say, glancing at the R7000PUser Manual?&nbsp; Visit http://netgear.com/support , put in your (actual)model number, and look for Documentation.&nbsp; Get the User Manual (atleast).&nbsp; Read.&nbsp; Look for the LED descriptions and "Troubleshoot".&nbsp;&nbsp; If you bought the R7000P new, then it should have tried to use itsset-up "Smart Wizard" to puzzle out the proper configuration to use inits new environment when it was first powered up there.&nbsp; If not, then asettings reset might help.&nbsp; (Look for "Reset" in the User Manual.)&nbsp;&nbsp; If the set-up wizard ran into trouble, then it might be waiting forhelp from you before proceeding.&nbsp; In any case, it would be interestingto see what the management web site on the R7000P has to say about itssituation.&nbsp;&nbsp;&nbsp; A Web search for terms like, say:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Verizon FIOS third-party routermight find some useful information on any special router settings whichmight be needed in your environment.

pkane11384 · Answer

I’m not the most tech savvy person so I’ll try some of the options you suggested, thank you.As far as the indicators that make me happy. Here is was lit and colors if this is what you want:Power LED: Solid WhiteInternet LED: Blinking Orange2.4 GHz WiFi LED: Blinking White5.0 GHz WiFi LED: Blinking WhiteWiFi On/Off Button: Solid WhiteWPS Button: Solid WhiteThe Network Adapter does have two LED’s. Solid green for power and blinking green for the coax connection.The ONT isn’t easily accessible unfortunately.Now I may not have said this earlier but I do have Verizon coming next week (5/20) to upgrade my service to a higher speed which includes a new ONT.I will continue to work out the issue with the information you provided. Will update if your solution worked, I hope it does.

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No Internet on AC2300P

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