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Power outage causes me to login to router

Jrzydvl
Aspirant

Power outage causes me to login to router

I have a NIghthawk X4 AC2350 Smart WiFi Router. 

After a power outage or shutting off the router I get the login screen:

User Name, PWD, 2 security questions. Gotta answer them all.

This is very frustrating. No internet access until I go through what appears to be the setup screen.

Any solutions? 

I'm about ready to ditch this router.

Message 1 of 3
FURRYe38
Guru

Re: Power outage causes me to login to router

What model NG router do you have? R####? AC2350 isn't a model #. 

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Has a factory reset and setup from scratch been performed since last FW update?

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 2 of 3
Jrzydvl
Aspirant

Re: Power outage causes me to login to router

What model NG router do you have? R####? AC2350 isn't a model #. 

                                                            R7500

 

What Firmware version is currently loaded?  Don't know. It's currently at moms house.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Verizon DSL

Also happened on my system. Xfinity with Arris SurfBoard 6190

 

Has a factory reset and setup from scratch been performed since last FW update?   No. I should see if a FW update is available.

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