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Joe-Rambi's avatar
Joe-Rambi
Aspirant
Sep 14, 2021

Powerline AV500 not working

Hi I recently got a Powerline AV500 and it hasn't worked once for me, it just says "No Internet" on my PC when I connect it via ethernet cable. All 3 leds are on and none of them are blinking if that helps. Thanks in advance!

3 Replies

  • Did you try the set in the same room? 

    Many things impact powerline performance and connection. 

    try them in the same room on the same circuit to see if they connect. 

    • Joe-Rambi's avatar
      Joe-Rambi
      Aspirant

      I tried them on the same floor, unfortunately I can't try it in the same room because my PC is situated in another room. There's a lock icon on the network map when I use netgear genie, could one of the plugs be locked? Thanks in advance.