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Re: R7000 2.4ghz not working but 5ghz is fine
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Re: R7000 2.4ghz not working but 5ghz is fine
Great solution Le-Blanc!!!!
The solution worked for me. Had forgotten I had enabled guest on 2.4GHz (turned off the broadcast SSID but left enabled). Disabled guest on 2.4GHz (guest was never enabled on 5GHz) and did a reboot, now devices are connecting.
Here are some findings I made in addiditon. 2.4GHz would work, if you disabled any security. I tured it off, rebooted and could connect, but if I tried to enable any security protocol it would not work, always got authentication errors and low signal reports from android and apple products. Odd it would work without any security defined even with guest enabled.
I had the guest network enabled when I was trying this and found that removing any security fixed the problem. So now I am wondering if I enabled guest and used security if 2.4GHz channes would work again? Not adventorous or enough spare time to try and see, that is the job of netgear technicians who should be testing the firmware before releasing it or enabling the silly upgrade from GUI link (yes I did this like the others and found the same results, loss of 2.4GHz).
I am now happily running Firmware Version V1.0.6.28_1.1.83 now on my R7000 but without the benefit of a guest account on 2.4GHz. This isn't too inconvienent for myself BUT... a product sold with advertised capabilities should always to able to run ALL capabilities as designed and advertised 100% of the time. Something is wrong with present firmware version that needs to be fixed or communicated in a service notice send to all users outlining: Issue, behavior, work around (disabling guest accounts), reasons for the behavior, and patch/fix time table.
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Re: R7000 2.4ghz not working but 5ghz is fine
Hi Everyone, if you have guest network enabled, disable and reboot and see if that works.
Please, go to MyNetgear and log an online support ticket to officiall log and document the incidents as tickets have to be tracked, resolved, and closed within their resolution tracking system and if enough are logged for the same issue and same impact it triggers a problem incident that then takes on a life of its own and will result in actual changes.
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Re: R7000 2.4ghz not working but 5ghz is fine
Sadly this is not a solution for everyone: guest network was never enabled on mine. I'll try without security on 2.4GHz, just to check.
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Re: R7000 2.4ghz not working but 5ghz is fine
its been 8 days since the rollback.
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Re: R7000 2.4ghz not working but 5ghz is fine
Everything was fine for more than 2 years until the latest firmware but it gaves me so much trouble that I too will not buy another Netgear rooter.
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Re: R7000 2.4ghz not working but 5ghz is fine
btw, my guest network is always disabled and I had the problem anyway...
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Re: R7000 2.4ghz not working but 5ghz is fine
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Re: R7000 2.4ghz not working but 5ghz is fine
When I loaded firmware 1.0.6.23_1.1.83 on my Nighthawk R7000, it automatically enabled ARLO on my network. I don't own any ARLO devices and will never use it, but this firmware created a brand new SSID on my router that broadcast on the SAME CHANNEL as my 2.4 Ghz network. For a networking company, this really makes me question the technical knowledge of the engineers at Netgear.
When the ARLO SSID popped up on my network, it totally killed my 2.4Ghz network because it was on the same channel. The interference made my connection to my normal SSID drop out every couple of seconds. It wasn't until I opened up a Wifi scanner that I noticed the new SSID. When I updated the firmware, I did not see any alerts that the new SSID would be set up and enabled. Looking at the Genie settings, I was unable to find the ARLO setting to turn it off. It wasn't until I logged in to the web interface of the router (isn't the Genie software supposed to make it so we don't have to do this?) that I saw the setting to turn off ARLO.
Why in the world would a networking company do something so asinine? This is making me question my purchase of this router.
And, I just noticed that the firmware update also enabled Genie Media Server, again without my input. So I have to go look for the setting to disable this as well. How about when new features like these are added, we are given a choice as to whether we want them enabled?
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Re: R7000 2.4ghz not working but 5ghz is fine
With regard to sharing the 2.4 GHz channel by the ARLO SSID and your regular SSID, there's nothing asinine about it. The guest network, when enabled, operates in the same manner, and it certainly doesn't kill the channel. There certainly could be a bug, but in the absence of this, the channel should not be significantly affected by the ARLO SSID.
You can certainly question the benefit of enabling a new feature by default, but I will point out that it is well established that features are almost never used when they are disabled by default.
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Re: R7000 2.4ghz not working but 5ghz is fine
I do apologize for posting my complaint in multiple threads, I just wanted to be sure that anyone else searching for the same issue would be able to see it in a few different places.
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Re: R7000 2.4ghz not working but 5ghz is fine
Their support is NOT aware of this issue. I called and they said "it's an isolated case to your router. If this were a known issue, we would receive a bunch of calls about it."
Everyone needs to start calling, tweeting, and writing to the CEO. Netgear seriously has no idea that there is any problem here.
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Re: R7000 2.4ghz not working but 5ghz is fine
@ender2003 wrote:I do apologize for posting my complaint in multiple threads, I just wanted to be sure that anyone else searching for the same issue would be able to see it in a few different places.
No big deal. I don't doubt that there are problems associated with the ARLO SSID, but I just wanted to point out that the reasoning might not be correct.
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Re: R7000 2.4ghz not working but 5ghz is fine
The problem described in this thread doesn't appear to be related to ARLO, I disabled ARLO as soon as I made the upgrade, the problem stayed.
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Re: R7000 2.4ghz not working but 5ghz is fine
Here are some logs I got from a Linux laptop, not sure if relevant (I don't use the router as my main unit anymore, so I wasn't using the laptop at that specific moment), but...
[24787.047715] wlan0: authenticate with c4:04:15:5b:ad:ec [24787.065736] wlan0: send auth to c4:04:15:5b:ad:ec (try 1/3) [24787.070892] wlan0: authenticated [24787.071609] wlan0: associate with c4:04:15:5b:ad:ec (try 1/3) [24787.090121] wlan0: RX AssocResp from c4:04:15:5b:ad:ec (capab=0x1411 status=0 aid=3) [24787.090222] wlan0: associated [26595.067399] wlan0: AP c4:04:15:5b:ad:ec changed bandwidth, new config is 2437 MHz, width 1 (2437/0 MHz) [26595.067407] wlan0: AP c4:04:15:5b:ad:ec changed bandwidth in a way we can't support - disconnect [26596.171009] wlan0: authenticate with c4:04:15:5b:ad:ec [26596.187849] wlan0: send auth to c4:04:15:5b:ad:ec (try 1/3) [26596.191355] wlan0: authenticated [26596.192287] wlan0: associate with c4:04:15:5b:ad:ec (try 1/3) [26596.299421] wlan0: associate with c4:04:15:5b:ad:ec (try 2/3) [26596.401514] wlan0: associate with c4:04:15:5b:ad:ec (try 3/3) [26596.532624] wlan0: association with c4:04:15:5b:ad:ec timed out
Once I got the bandwidth change, it struggled to connect back for a while, with a ton of this kind of entries:
[38978.203911] wlan0: authenticated [38978.205258] wlan0: associate with c4:04:15:5b:ad:ec (try 1/3) [38979.018988] wlan0: associate with c4:04:15:5b:ad:ec (try 2/3) [38979.597474] wlan0: associate with c4:04:15:5b:ad:ec (try 3/3) [38979.931728] wlan0: association with c4:04:15:5b:ad:ec timed out [38987.901790] wlan0: authenticate with c4:04:15:5b:ad:ec [38987.916788] wlan0: send auth to c4:04:15:5b:ad:ec (try 1/3) [38988.584247] wlan0: authenticated [38988.584990] wlan0: associate with c4:04:15:5b:ad:ec (try 1/3) [38988.744159] wlan0: associate with c4:04:15:5b:ad:ec (try 2/3) [38988.874270] wlan0: associate with c4:04:15:5b:ad:ec (try 3/3) [38989.030395] wlan0: association with c4:04:15:5b:ad:ec timed out [39000.005472] wlan0: authenticate with c4:04:15:5b:ad:ec [39000.023958] wlan0: send auth to c4:04:15:5b:ad:ec (try 1/3) [39000.057593] wlan0: authenticated [39000.058608] wlan0: associate with c4:04:15:5b:ad:ec (try 1/3) [39000.621133] wlan0: associate with c4:04:15:5b:ad:ec (try 2/3) [39000.957932] wlan0: associate with c4:04:15:5b:ad:ec (try 3/3) [39001.147543] wlan0: association with c4:04:15:5b:ad:ec timed out [39019.021418] wlan0: authenticate with c4:04:15:5b:ad:ec [39019.039874] wlan0: send auth to c4:04:15:5b:ad:ec (try 1/3) [39019.092735] wlan0: authenticated [39019.093598] wlan0: associate with c4:04:15:5b:ad:ec (try 1/3) [39019.631177] wlan0: associate with c4:04:15:5b:ad:ec (try 2/3) [39019.841233] wlan0: associate with c4:04:15:5b:ad:ec (try 3/3) [39020.125504] wlan0: association with c4:04:15:5b:ad:ec timed out
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Re: R7000 2.4ghz not working but 5ghz is fine
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Re: R7000 2.4ghz not working but 5ghz is fine
@Kernald wrote:Here are some logs I got from a Linux laptop, not sure if relevant (I don't use the router as my main unit anymore, so I wasn't using the laptop at that specific moment), but...
[24787.047715] wlan0: authenticate with c4:04:15:5b:ad:ec [24787.065736] wlan0: send auth to c4:04:15:5b:ad:ec (try 1/3) [24787.070892] wlan0: authenticated [24787.071609] wlan0: associate with c4:04:15:5b:ad:ec (try 1/3) [24787.090121] wlan0: RX AssocResp from c4:04:15:5b:ad:ec (capab=0x1411 status=0 aid=3) [24787.090222] wlan0: associated [26595.067399] wlan0: AP c4:04:15:5b:ad:ec changed bandwidth, new config is 2437 MHz, width 1 (2437/0 MHz) [26595.067407] wlan0: AP c4:04:15:5b:ad:ec changed bandwidth in a way we can't support - disconnect [26596.171009] wlan0: authenticate with c4:04:15:5b:ad:ec [26596.187849] wlan0: send auth to c4:04:15:5b:ad:ec (try 1/3) [26596.191355] wlan0: authenticated [26596.192287] wlan0: associate with c4:04:15:5b:ad:ec (try 1/3) [26596.299421] wlan0: associate with c4:04:15:5b:ad:ec (try 2/3) [26596.401514] wlan0: associate with c4:04:15:5b:ad:ec (try 3/3) [26596.532624] wlan0: association with c4:04:15:5b:ad:ec timed outOnce I got the bandwidth change, it struggled to connect back for a while, with a ton of this kind of entries:
[38978.203911] wlan0: authenticated [38978.205258] wlan0: associate with c4:04:15:5b:ad:ec (try 1/3) [38979.018988] wlan0: associate with c4:04:15:5b:ad:ec (try 2/3) [38979.597474] wlan0: associate with c4:04:15:5b:ad:ec (try 3/3) [38979.931728] wlan0: association with c4:04:15:5b:ad:ec timed out [38987.901790] wlan0: authenticate with c4:04:15:5b:ad:ec [38987.916788] wlan0: send auth to c4:04:15:5b:ad:ec (try 1/3) [38988.584247] wlan0: authenticated [38988.584990] wlan0: associate with c4:04:15:5b:ad:ec (try 1/3) [38988.744159] wlan0: associate with c4:04:15:5b:ad:ec (try 2/3) [38988.874270] wlan0: associate with c4:04:15:5b:ad:ec (try 3/3) [38989.030395] wlan0: association with c4:04:15:5b:ad:ec timed out [39000.005472] wlan0: authenticate with c4:04:15:5b:ad:ec [39000.023958] wlan0: send auth to c4:04:15:5b:ad:ec (try 1/3) [39000.057593] wlan0: authenticated [39000.058608] wlan0: associate with c4:04:15:5b:ad:ec (try 1/3) [39000.621133] wlan0: associate with c4:04:15:5b:ad:ec (try 2/3) [39000.957932] wlan0: associate with c4:04:15:5b:ad:ec (try 3/3) [39001.147543] wlan0: association with c4:04:15:5b:ad:ec timed out [39019.021418] wlan0: authenticate with c4:04:15:5b:ad:ec [39019.039874] wlan0: send auth to c4:04:15:5b:ad:ec (try 1/3) [39019.092735] wlan0: authenticated [39019.093598] wlan0: associate with c4:04:15:5b:ad:ec (try 1/3) [39019.631177] wlan0: associate with c4:04:15:5b:ad:ec (try 2/3) [39019.841233] wlan0: associate with c4:04:15:5b:ad:ec (try 3/3) [39020.125504] wlan0: association with c4:04:15:5b:ad:ec timed out
I found a few threads on the Internet that suggest that this could be a Linux problem with handling changes between 40 MHz and 20 MHz channels. It's pretty much impossible to use 40 MHz at 2.4 GHz whenever other Wi-Fi networks are active. You can force the R7000 to use 20 MHz channels by changing the wireless mode from Up to 600 Mbps to Up to 289 Mbps. This might avoid the Linux issue.
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Re: R7000 2.4ghz not working but 5ghz is fine
Hi Im having the same problem atm, Any news on a fix???
Edit: I got it working now by just changing SSID broadcast channel from auto to "07" might have been just too busy with auto or something however after factory reseting and change the broadcast channel it is not working on the latest firmware version,
lets see how long this last
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Re: R7000 2.4ghz not working but 5ghz is fine
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Re: R7000 2.4ghz not working but 5ghz is fine
This morning I rolled back from
V1.0.6.28_1.1.83
to
V1.0.4.30_1.1.67
(rather than 4.28)
Let's see what happens...
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Re: R7000 2.4ghz not working but 5ghz is fine
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Re: R7000 2.4ghz not working but 5ghz is fine
@KazzMANIA wrote:
Stuckincube - I tested 4.30 thoroughly and it failed in exactly the same way as all later versions. I rolled back to 4.28 four days ago and, so far, rock solid.
ok, since I already flashed it and set everything up again I'll let it run to see how long it goes before failing and post an update; but I guess I will expect to set everything up AGAIN. Netgear better get their s|-|it together soon... arg.
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Re: R7000 2.4ghz not working but 5ghz is fine
For me, I tried all of the previous suggestions, none of which worked. After resetting my configuration to default, and resetting up, I noticed that my 2ghz channel was set to Auto, changed it to 11, and everything started working.
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Re: R7000 2.4ghz not working but 5ghz is fine
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Re: R7000 2.4ghz not working but 5ghz is fine
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Re: R7000 2.4ghz not working but 5ghz is fine
Hi tn77 -
I work for NETGEAR. Our CEO received your letter and has asked me to investigate. You should hear from one of my colleagues in the next 1-2 days, asking for more information about the issue. This will help us confirm the details of the planned fix. Thanks for bringing this to our attention.
Nifer
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