Ask : My 5G band on my R7000 firmware V1.0.11.126_10.2.112 is suddenly disappear. I tried most of the similar solution in the community but same result.1. I reboot the router by power off and un-plug the power wait 3 minutes and turn back on2. I restore the router to factory setting by go to the router page -> advance --> Administration --> backup setting -> Erase3. Enable Disable smart connect 4. Enable / Disable SSID broadcast on 5G wireless network Any suggestion that i might missed? ps. the led on 5G is sometimes solid, sometimes blinking Thanks

jerow23 wrote: My 5G band on my R7000 firmware V1.0.11.126_10.2.112 is suddenly disappear. There have been half a dozen new releases since your firmware: R7000 Firmware Version 1.0.11.136 - NETGEAR Support What tells you that the 5 GHz wifi has disappeared? ps. the led on 5G is sometimes solid, sometimes blinking That is a sign that the wiofi is working. Blinkin = traffic. Do you have Smart Connect enabled? If so, you will not see separate SSIDs for 5GHz. As the manual puts it: Smart Connect selects the fastest WiFi band for your device. For Smart Connect to work, the 2.4 GHz and 5 GHz bands must use the same WiFi network name (SSID) and network key (password). That means that when you connect to the router with WiFi, you see only one SSID that connects to both bands.

About the new firmware, i tried to do “check update” from the router and it says firmware is updated. Does it means i need to manually install the firmware?I cant see any 5G network on my devices to connect to, not in my phone, wife phone, my 2 laptops. However i can see my other access point 5G network, so i assume its not the device, but the router.Smart connect is disabled, still i cant see the 5G network from the R7000

jerow23 wrote:About the new firmware, i tried to do “check update” from the router and it says firmware is updated. Does it means i need to manually install the firmware? Yes. If your first message was correct on the firmware version, install the firmware manually. The router's on board check is not reliable. Your first message said "Enable Disable smart connect". Which is it? I cant see any 5G network on my devices to connect to, not in my phone, wife phone, my 2 laptops. However i can see my other access point 5G network, so i assume its not the device, but the router. You will not see any 5 GHz wifi networks from the R7000 if you have Smart Connect enabled. Have you looked at the status of these devices to see which wifi band they are talking to? They may have connected to 5 GHz wifi without you know it.

Sorry for the English, I tried to turn On, and then turn off the smart connect to check wether it will solve the issue. but its not. I check the connected device on the router page, I can see 2 devices connect to 5G band. 1 Phone (rarely used) and 1 TV Box. It seems these 2 devices still remember the connection and automatically connect when the signal is available. But the other devices I have on me, I can not see the option to choose 5G band.I tried to share password by QR code from the phone that connected to 5G, and scan the QR code with my other phone, it says Unable to join the Network "Netgear63 5G" (My SSID)

jerow23 wrote: I check the connected device on the router page, I can see 2 devices connect to 5G band. 1 Phone (rarely used) and 1 TV Box. It seems these 2 devices still remember the connection and automatically connect when the signal is available. TV Box? Most TV stuff is 2.4 GHz. But the fact that some things connect t the 5 GHz suggests that the problem is not with the router but with the devices. Have you told these mobile devices to forget that they were connected to the wifi and then set the connection up afresh. I still don't know if you have Smart Connect turned on.

R7000 5G Band is not showing | NETGEAR Communities

12 Replies

jerow23
Aspirant
Jan 13, 2025
I Finally at the latest firmware on this model Firmware Version
V1.0.12.216_10.2.122

However seem my apple device (2 iPhones, 1 laptops) can not see the 5G network.

I tried sharing the wifi connection by using my android device (which can connect to the 5G network) by scanning the QR code generated by the android device. But my iOS shows "connection unsuccessful"

Any other way I should do?
- FURRYe38
  Guru
  Jan 13, 2025
  Try factory resetting the router and setup from scratch with a ethernet connected PC?
  
  https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
  - jerow23
    Aspirant
    Jan 13, 2025
    I will try to find some time doing it.
    
    It's strange tho, If I want to blame my iOS device, this same iOS device can see and connect another 5G band from another wifi router (TP Link).
    
    If I want to blame the R7000 Router, my other android device can see and connect to R7000 5G band, even my TV can see and connect to it.
michaelkenward
Guru
Dec 07, 2023
jerow23 wrote:

My 5G band on my R7000 firmware V1.0.11.126_10.2.112 is suddenly disappear.

There have been half a dozen new releases since your firmware:

R7000 Firmware Version 1.0.11.136 - NETGEAR Support

What tells you that the 5 GHz wifi has disappeared?

ps. the led on 5G is sometimes solid, sometimes blinking

That is a sign that the wiofi is working. Blinkin = traffic.

Do you have Smart Connect enabled?

If so, you will not see separate SSIDs for 5GHz.

As the manual puts it:

Smart Connect selects the fastest WiFi band for your device. For Smart Connect to work, the 2.4 GHz and 5 GHz bands must use the same WiFi network name (SSID) and network key (password). That means that when you connect to the router with WiFi, you see only one SSID that connects to both bands.
- jerow23
  Aspirant
  Dec 08, 2023
  About the new firmware, i tried to do “check update” from the router and it says firmware is updated. Does it means i need to manually install the firmware?
  
  I cant see any 5G network on my devices to connect to, not in my phone, wife phone, my 2 laptops. However i can see my other access point 5G network, so i assume its not the device, but the router.
  
  Smart connect is disabled, still i cant see the 5G network from the R7000
  - michaelkenward
    Guru
    Dec 08, 2023
    jerow23 wrote:
    About the new firmware, i tried to do “check update” from the router and it says firmware is updated. Does it means i need to manually install the firmware?
    
    Yes. If your first message was correct on the firmware version, install the firmware manually.
    
    The router's on board check is not reliable.
    
    Your first message said "Enable Disable smart connect".
    
    Which is it?
    
    I cant see any 5G network on my devices to connect to, not in my phone, wife phone, my 2 laptops. However i can see my other access point 5G network, so i assume its not the device, but the router.
    
    You will not see any 5 GHz wifi networks from the R7000 if you have Smart Connect enabled.
    
    Have you looked at the status of these devices to see which wifi band they are talking to? They may have connected to 5 GHz wifi without you know it.

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R7000 5G Band is not showing