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R7000 AC1900 Slow Download speed wired

m130carbine
Tutor

R7000 AC1900 Slow Download speed wired

Hello, Hoping to get some help on my situation from the smart folks.  I have Spectrum Internet with a 100 Mbps connection. 

1.The speed test wired to my pc from Spectrum modem shows download of 100+ (spectrum.speedtest.net).   When wired from the R7000 to the same pc I am only reaching around 40 Mbps (spectrum.speedtest.net). 

 

2. I have upgraed the firmware to the latest (not sure from reading if this is a good thing) but also performed a factory reset last night and readings are the same.   

I have read about the QoS but not sure if this is the route I should go or older firmware.   

 

What are some basic things I can check to see if I just need a new router or not?  I have read many of the forums but really get lost in what I should do next?  

 

Thanks in advance,

 

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 18
plemans
Guru

Re: R7000 AC1900 Slow Download speed wired

Which version of firmware are you on? 

What modem/gateway is it connected to? 

After the reset, did you do a clean install or did you use a backup?

Message 2 of 18
m130carbine
Tutor

Re: R7000 AC1900 Slow Download speed wired

Firmware Version 1.0.11.110

Not sure of the modem from Spectrum but it does work well when connected to the Spectrum modem by itself.

After the reset I just allowed it to come back up from what it came up with with no backup. I just set a password on it for now and left it at that.  Same speeds.  I can try to find out the modem from Spectrum this afternoon.  Just looking online at them it looks like the Orbi RBK44 but I am not sure.  I do know that the download speeds are great when connected to the modem itself from Spectrum.  

 

Thanks for the reply a bunch.

 

 

Message 3 of 18
plemans
Guru

Re: R7000 AC1900 Slow Download speed wired

yes, when you find out the modem/gateway, post it back on here. 

Message 4 of 18
m130carbine
Tutor

Re: R7000 AC1900 Slow Download speed wired

The modem is a 

Motorola
Model
E31U2V1
Message 5 of 18
plemans
Guru

Re: R7000 AC1900 Slow Download speed wired

Try installing version 1.0.9.42 of the firmware for the R7000. Then do a factory reset and clean install (not from backup). 

Message 6 of 18
m130carbine
Tutor

Re: R7000 AC1900 Slow Download speed wired

What do you mean by a clean install?  Do you mean 

 

Install the older firmware, factory reset, then follow the prompts from when it is resetting?

 

Thanks again for all the help too,

Message 7 of 18
plemans
Guru

Re: R7000 AC1900 Slow Download speed wired

Correct. Just don't use a backup configuration during install. 

Message 8 of 18
m130carbine
Tutor

Re: R7000 AC1900 Slow Download speed wired

Alright. I will do this this afternoon and report back.  

 

Thanks a bunch,

Message 9 of 18
m130carbine
Tutor

Re: R7000 AC1900 Slow Download speed wired

I installed the firmware you suggested but it doesn't seem to have helped.  

 

Thoughts?

Message 10 of 18
m130carbine
Tutor

Re: R7000 AC1900 Slow Download speed wired

download speed 40.6

Uploade 11.4

😞

Message 11 of 18
plemans
Guru

Re: R7000 AC1900 Slow Download speed wired

are you testing hardwired or wireless? 

Have you tried a different device? 

Message 12 of 18
m130carbine
Tutor

Re: R7000 AC1900 Slow Download speed wired

Hardware only on  my pc for now.  I have a Wifi tester on my phone but wouldn't that just tell me the speed to my wifi router and not the speed going out to the internet?  

 

I can try another device but the pc works at 100+ on the same wire connected to the Spectrum modem.

 

 

Message 13 of 18
m130carbine
Tutor

Re: R7000 AC1900 Slow Download speed wired

I have the Speedcheck app on my iPhone that connects to my Wifi and it says that I am getting 114 Mbps but is that a correct measurement?

Message 14 of 18
plemans
Guru

Re: R7000 AC1900 Slow Download speed wired

Something isn't right. 

your phone is pulling 114mbps wireless but a wired pc is only gettign 30?

Do you have a different hardwired device to try? 

Message 15 of 18
m130carbine
Tutor

Re: R7000 AC1900 Slow Download speed wired

Oddly, I went to anothe place for a testing of the speed and it is showing 114 on the PC now.  

 

Thanks for all the help

Message 16 of 18
m130carbine
Tutor

Re: R7000 AC1900 Slow Download speed wired

Well I thought it was fixed but I went to three others and they all say 40 Mbps. I’ll see what I can find out. Looking like a new router
Message 17 of 18
plemans
Guru

Re: R7000 AC1900 Slow Download speed wired

Did you try a different device? 

Message 18 of 18
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