R7000 AC1900 Slow Download speed wired

[m130carbine]

Hello, Hoping to get some help on my situation from the smart folks.  I have Spectrum Internet with a 100 Mbps connection. 

1.The speed test wired to my pc from Spectrum modem shows download of 100+ (spectrum.speedtest.net).   When wired from the R7000 to the same pc I am only reaching around 40 Mbps (spectrum.speedtest.net). 

2. I have upgraed the firmware to the latest (not sure from reading if this is a good thing) but also performed a factory reset last night and readings are the same.   

I have read about the QoS but not sure if this is the route I should go or older firmware.   

What are some basic things I can check to see if I just need a new router or not?  I have read many of the forums but really get lost in what I should do next?  

Thanks in advance,

[plemans]

Which version of firmware are you on? 

What modem/gateway is it connected to? 

After the reset, did you do a clean install or did you use a backup?

[m130carbine]

Firmware Version 1.0.11.110

Not sure of the modem from Spectrum but it does work well when connected to the Spectrum modem by itself.

After the reset I just allowed it to come back up from what it came up with with no backup. I just set a password on it for now and left it at that.  Same speeds.  I can try to find out the modem from Spectrum this afternoon.  Just looking online at them it looks like the Orbi RBK44 but I am not sure.  I do know that the download speeds are great when connected to the modem itself from Spectrum.  

Thanks for the reply a bunch.

[plemans]

yes, when you find out the modem/gateway, post it back on here. 

[m130carbine]

The modem is a 

Motorola

Model

E31U2V1

[plemans]

Try installing version 1.0.9.42 of the firmware for the R7000. Then do a factory reset and clean install (not from backup). 

[m130carbine]

What do you mean by a clean install?  Do you mean 

Install the older firmware, factory reset, then follow the prompts from when it is resetting?

Thanks again for all the help too,

[plemans]

Correct. Just don't use a backup configuration during install. 

[m130carbine]

Alright. I will do this this afternoon and report back.  

Thanks a bunch,

[m130carbine]

I installed the firmware you suggested but it doesn't seem to have helped.  

Thoughts?

[m130carbine]

download speed 40.6

Uploade 11.4

😞

[plemans]

are you testing hardwired or wireless? 

Have you tried a different device? 

[m130carbine]

Hardware only on  my pc for now.  I have a Wifi tester on my phone but wouldn't that just tell me the speed to my wifi router and not the speed going out to the internet?  

I can try another device but the pc works at 100+ on the same wire connected to the Spectrum modem.

[m130carbine]

I have the Speedcheck app on my iPhone that connects to my Wifi and it says that I am getting 114 Mbps but is that a correct measurement?

[plemans]

Something isn't right. 

your phone is pulling 114mbps wireless but a wired pc is only gettign 30?

Do you have a different hardwired device to try? 

[m130carbine]

Oddly, I went to anothe place for a testing of the speed and it is showing 114 on the PC now.  

Thanks for all the help

[m130carbine]

Well I thought it was fixed but I went to three others and they all say 40 Mbps. I’ll see what I can find out. Looking like a new router

[plemans]

Did you try a different device?