R7000 Speed issues

[jimmyk8]

Good Afternoon, 

I have noticed that over ther past month my WiFi has been dropping and the speed is not what it should be. 

I have Xfinity 75/10 speed. 

When I checekied today I was getting between 3-18 downlaod speed.The odd part is that upload is always 12.

I reset everything and it did not improve. 

I thought a firmware update would be the best choice. I was unable to do an automatic update. The online portal kept telling that it could not connect to the netgear servers. 

I downloaded the file from netgear and I am now on Firmware Version V1.0.7.10_1.2.3

I still have the same issues hardwired to the router or via WiFI.

Direct connected to my modem I get 80 d/l speed. 

Are there any setting in the advanced section that I can changed to pass through the full speed?

Thank You 

James

[jimmyk8 · Accepted solution]

Thank You very much all for the support. 

This mornign I went through more firmware changes to no avial. I went back to verify that to the modem was still good, it was not. 

I called xfinity, they had to make a change on their side, noting that I needed to get up to date firmware from motorola on my modem.

All is well.

[aalexandrebeta]

You can factory reset your device.

[jimmyk8]

Above is my PC Speedtest

Below is my Mobile speedtest

[jimmyk8]

I forgot to note, 

I did a full reset after the firmware upgrade did not solve the problem. 

[aalexandrebeta]

You can olso go back to the previous FW if it does not solve this issue!

[jimmyk8]

Okay, I didn't know you could downgrade that's good news. Are there any security threats that I need to worry about at a certain level?

Should I just go back one by one until it works?

[aalexandrebeta]

There are risks but if you evaluate pros and cons and if you prefer speed to safety, go for it.

Or you can wait for the next FW release.

I am just saying.

Excuse my piggy english!

[jimmyk8]

Do you know what version had the last big security update?

It looks like the latest firmware was releases last month. 

[aalexandrebeta]

The latest -1 version would suits you less worse.

[jimmyk8]

Im sorry I dont understand the meaning. 

I went down to 1.0.5.64, did another reset and still no releif.

These are the options avaialbe to me.

Previous Versions

Firmware Version 1.0.7.6

Firmware Version 1.0.7.2

Firmware Version 1.0.5.70

Firmware Version 1.0.5.64

Firmware Version 1.0.4.30

Firmware Version 1.0.3.68

Firmware Version 1.0.3.60

[aalexandrebeta]

 Try the 1.0.7.6 or if it does not suits you the 7.2.

[netwrks]

Have tested Ethernet connected to your modem with a laptop? You should to rule out your ISP..

[jimmyk8]

Yes Direct connected to my modem I'm getting full speed. 

[aalexandrebeta]

What is the difference between direct modem connection and to your R7000?

[jimmyk8 · Accepted solution]

Thank You very much all for the support. 

This mornign I went through more firmware changes to no avial. I went back to verify that to the modem was still good, it was not. 

I called xfinity, they had to make a change on their side, noting that I needed to get up to date firmware from motorola on my modem.

All is well.

[aalexandrebeta]

So glad for you to have solved your issue!!

I was a bit useless!

Have a good day!