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R7000 Support, Info & Firmware #EPIC Article
Visit this #Epic article for the latest support, product info and firmware support for the AC1900 WiFi Router (R7000). R7000 is an 802.11ac (WiFi 5) dual band router, supporting AC1900 (600+1...
So, I am curious NetGear; I see what appears to be a few responses in this thread that look like Netgear responses. Problem is, each of those responses are written as if by a defensive child. Why not actually respond to the problem? Either admit or deny it and provide a foundation for your answer. I think it is pretty obvious there is a problem based on searching the internet about the issues presented so commonly and here in your own community forum. It is YOUR logo I see at the top of this page, yes? Maybe it is just hundreds (or thousands) of us misconfiguring our routers in the same newbie way. Buit, even if that was true, then you should be able to offer an eductional/support document specificially addressing how to best mitigate what so many are reporting. I keep reading about firmware but that sounds like a rollacoaster ride at best. I tried several "updates" before giving up and using my cable providers default (garbage, but stable) product at $15/month - thanks for that by the way. Is this a programming issue or it it hardware that is root cause? Lets start there...
NETGEAR - PLEASE ACT LIKE A REPUTABLE COMPANY AND NOT A BUNCH OF FOOLS SELLING ELIXER OFF THE BACK OF THIER WAGON. THERE IS CLEARLY A PROBLEM HERE. IF YOU REALLY WERE INTERESTED IN CUSTOMER SUPPORT (AND RELATIONSHIP BUILDING) YOU WOULD PUT THE PROPER RESOURCES INTO RESOLVING THIS VS. JUST PUMPING PRODUCT DOWN THE CHANNEL WITH A "DON'T GIVE A **bleep** ATTITUDE". THAT IS WHAT I SEE AND READ ABOUT YOUR COMPANY ALL THE TIME. HOW ABOUT SOMETHING NEW AND YOU ACTUALLY TRY AND FIX IT VS. HIDING IN THE SHADOWS!!!
So, it doesn't look like Netgear ever responds! Yikes! I've only had the router installed for the last month, and still can't get my smart tvs to recognize it for mor than a few minutes, and only then after multiple tries. The sales rep at Best Buy highly recommended it:(
tmackay wrote:So, I am curious NetGear; I see what appears to be a few responses in this thread that look like Netgear responses. Problem is, each of those responses are written as if by a defensive child. Why not actually respond to the problem? Either admit or deny it and provide a foundation for your answer. I think it is pretty obvious there is a problem based on searching the internet about the issues presented so commonly and here in your own community forum. It is YOUR logo I see at the top of this page, yes? Maybe it is just hundreds (or thousands) of us misconfiguring our routers in the same newbie way. Buit, even if that was true, then you should be able to offer an eductional/support document specificially addressing how to best mitigate what so many are reporting. I keep reading about firmware but that sounds like a rollacoaster ride at best. I tried several "updates" before giving up and using my cable providers default (garbage, but stable) product at $15/month - thanks for that by the way. Is this a programming issue or it it hardware that is root cause? Lets start there...
NETGEAR - PLEASE ACT LIKE A REPUTABLE COMPANY AND NOT A BUNCH OF FOOLS SELLING ELIXER OFF THE BACK OF THIER WAGON. THERE IS CLEARLY A PROBLEM HERE. IF YOU REALLY WERE INTERESTED IN CUSTOMER SUPPORT (AND RELATIONSHIP BUILDING) YOU WOULD PUT THE PROPER RESOURCES INTO RESOLVING THIS VS. JUST PUMPING PRODUCT DOWN THE CHANNEL WITH A "DON'T GIVE A **bleep** ATTITUDE". THAT IS WHAT I SEE AND READ ABOUT YOUR COMPANY ALL THE TIME. HOW ABOUT SOMETHING NEW AND YOU ACTUALLY TRY AND FIX IT VS. HIDING IN THE SHADOWS!!!