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Dustin_V
Feb 25, 2020NETGEAR Employee Retired
R7000 Support, Info & Firmware #EPIC Article
Visit this #Epic article for the latest support, product info and firmware support for the AC1900 WiFi Router (R7000). R7000 is an 802.11ac (WiFi 5) dual band router, supporting AC1900 (600+1...
ac7040
Mar 29, 2021Aspirant
My R7000 router is just 15 months in use and currently fails to recognize the 5Ghz network that it is suppose to support. After spending a considerable time with Netgear support, I was told that it is not a hardware failure, but a software failure, and the way to deal with this is senior tech support. As I am beyond the puny 90-day support, the only choice is a ONE YEAR support for $139 or TWO YEARS at over $200, and then a claim that their support would be better than AppleCare for my Macs. HA! You have a lot to learn from Apple, Netgear. After I balked, I was told that the agent could send a link directing me to the firmware update. (I have yet to receive it.) Why this wasn't offered in the first place is clear to me: support is a revenue generator. I really did not appreciate 1) not receiving an alert about an available update, even though I am a registered user, and 2) the deceptiveness of the support offer for something that I could likely do myself, was caused by the company's update, and their subsequent failure to notify me.
If I can find an answer here, it will be a temporary fix. I will avoid this brand, no longer recommend it, and replace my router and modem. I do not like feeling like I am being conned.
- CatintheHatMar 29, 2021TutorYou will have to roll back to version V1.0.9.42_10.2.44. It fixes the problem but the downside is you are left with a security issue of someone being able to access your router. Do your self a favor and move on from this brand. I got rid of my 6900 and went with eero. Couldn’t be happier.