Re: R7000 - Time zone settings wrong after using Nighthawk android app

Dinky2534 · ‎2021-01-21

Why does my R7000 router adjust the timezone settings to the wrong time zone setting when using the Android app?

The router is set to the GMT +1 time zone: (GMT+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna.

When I connect with WiFi from my Samsung S10 phone with the Android Nighthawk app the timezone setting is adjusted to GMT -12: (GMT-12:00) International Date Line West, Eniwetok, Kwajalein.

Resetting the router to factory settings several times did not solve the problem. Also tried different firmware versions, without solution.

When I log in to the router from the phone (connect via anywhere access) via a VPN, the time zone remains correct.

Hope someone knows a solution.

Current firmware version: V1.0.11.110_10.2.100

Android app version: 2.8.0.1395

Sincerely,

Dinky

Dinky2534 · ‎2021-05-27

I've been running the 1.0.11.122 firmware for a few days now, which solved the problem with the timeserver!

View solution in original post

Dinky2534 · ‎2021-01-23

Problem also occurs on a Samsung A5 phone and a Samsung S6 tablet.

Christian_R · ‎2021-01-28

Hi Dinky2534,

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.

https://www.netgear.com/support/contact.aspx

Christian

Dinky2534 · ‎2021-02-11

Thank you for your response Christian,

Unfortunately, the 90 days of free support for this router has expired.

Sincerely,

Dink2534

RyzenVarun · ‎2021-02-17

I am facing the exact same issue on a Netgear R7000P AC2300 router. have tried it number of times though the moment i access the router to even view the settings or how many devices are connected and exit the app. and login tothe router using the web interface the timezone is off by 30 minutes in my case.

using the latest version of the firmware as available in the R7000P downloads page. (V1.3.2.134_10.1.66)

I suspect it is the router and App combination that is causing some misalignment.

a similar setup with Samsung Note 8 and Netgear 6350 router did not face any such issue.

Samsung note 10 and Netgear 6350 did not face any issue.

the moment you access the R7000 or R7000p and even view the stats or config / devices using the nighthawk app something gets knocked out in the netgear router.

Instead of using GMT +530 the timezone gets reset to GMT +5

even using a different ntp server does not prevent this problem.

and when you login to the router after having accessed it via the nighthawk app, you get this funny error message

"Need to auto config timezone?"

Ok / Cancel.

michaelkenward · ‎2021-03-09

@Dinky2534 wrote:

Why does my R7000 router adjust the timezone settings to the wrong time zone setting when using the Android app?

Hard to see how using a particular wifi client will cause the router to change its time.

I chip in simply because i have the same Samsung phone and have never seen anything like this when using the Android app.

If this is the Nighthawk App for Android, the version number looks wrong:

@Dinky2534 wrote:
Android app version: 2.8.0.1395

I have 2.8.5.1416 on my Samsung A5.

Dinky2534 · ‎2021-03-09

@michaelkenward wrote:

If this is the Nighthawk App for Android, the version number looks wrong:

@Dinky2534 wrote:
Android app version: 2.8.0.1395

I have 2.8.5.1416 on my Samsung A5.

Did indeed receive the Android 2.8.5.1416 update last week.

Just tried it. Also with the 2.8.5.1416 version, the time zone settings change after connecting via wifi.

michaelkenward · ‎2021-03-10

What are the NTP settings on the router?

Advanced
Administration
NTP Settings

I cannot remember anyone reporting this behaviour before.

Dinky2534 · ‎2021-03-10

@michaelkenward wrote:
What are the NTP settings on the router?

Advanced
Administration
NTP Settings
I cannot remember anyone reporting this behaviour before.

I searched forums but there was indeed little to be found about it ...

My NTP settings:

These are the settings when I have connected to the router via WiFi with the Nighthawk app and log in to the router again:

When time is resynchronized, or after reboot, it has been adjusted to wrong time zone:

Even if I use an preferred NTP server (pool.ntp.org) the same thing happens.

michaelkenward · ‎2021-03-10

It may be some time before the images land. To ensure that you aren't posting anything naughty, a Netgear moderator has to approve the pictures.

You can attach images to messages without any delay.

Dinky2534 · ‎2021-03-10

My NTP settings:

Dinky2534 · ‎2021-03-10

These are the settings when I have connected to the router via WiFi with the Nighthawk app and log in to the router again:

Dinky2534 · ‎2021-03-10

When time is resynchronized, or after reboot, it has been adjusted to wrong time zone and wrong date:

ksok · ‎2021-03-25

Same issue here. I try and try to set the time zone to Eastern and it defaults back to International Date Line West. It doesn't look like it's isolated so a fix would be appreciated.

MadameC · ‎2021-03-27

I am having the same issue. I have tried every possible fix I can think of and nothing works.

Dinky2534 · ‎2021-05-27

I've been running the 1.0.11.122 firmware for a few days now, which solved the problem with the timeserver!

GrandFlanders · ‎2021-10-30

I'm furious about this. I'm tracking an active cyber attack on my house and all the times are wrong because of this FORCED wrong setting.

It is imossible to rest. It has been this way FOR MOTHS, and Netgear doesn't give a single f*ck about it.

It could be hackers. HOW WOULD WE KNOW?!

#DissatisfiedCustomer

GrandFlanders · ‎2021-10-30

THIS, NETGEAR - ALL OF THIS - FOR MONTHS.

My NTP settings:
These are the settings when I have connected to the router via WiFi with the Nighthawk app and log in to the router again:
When time is resynchronized, or after reboot, it has been adjusted to wrong time zone:

Even if I use an preferred NTP server (pool.ntp.org) the same thing happens.

GrandFlanders · ‎2021-10-30

F*cking THIS, PLEASE.

@ksok wrote:
Same issue here. I try and try to set the time zone to Eastern and it defaults back to International Date Line West. It doesn't look like it's isolated so a fix would be appreciated.

GrandFlanders · ‎2021-10-30

@MadameC wrote:
I am having the same issue. I have tried every possible fix I can think of and nothing works.

Blow this up, I'm tired of the ongoing problem. My logs are a MESS.

FURRYe38 · ‎2021-11-02

Either contact NG support about this, don't look at the logs or don't use the NH app.

PillowMetal · ‎2022-03-18

I have this same problem (international date line west), even with firmware 1.0.11_128 (versions 130 and 134 completely bork the web interface layout)

FURRYe38 · ‎2022-03-23

@PillowMetal So your able to log into the R7000 with the NH app using older FW?

PillowMetal · ‎2022-03-23

Yes... my "automatic" updates stopped working LONG ago, and I noticed I was still on 1.0.9.xxx (which is not even available to download anymore). I updated to the latest version on their page and the interface did not render correctly at all (all kinds of crazy stuff). So I incrementally went back until I found a version that worked. It DOES warn you that you are flashing an older firmware, but it works just fine (better even, and I no longer have to reboot the router to get access to the settings pages)

FURRYe38 · ‎2022-03-24

How did you update FW? I've got mine at v.134 and all pages are rendering fine with mine:

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/New-R7000-Firmware-Version-1-0-11-134-Releas...

What browser did you use for updating.

The time may not be fixed between the NH app and router unless you update FW.