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Solved
R7000 keep losing connectivity
Firmware version V1.0.3.80_1.1.38
Everyday, the router is dropping connection to all my devices (e.g. computer, NAS, TV, mobile, etc.) regardless it is wired or wireless connection. Someday, it keeps on dropping every 5-10mins. Some other times, it stays connected for a few hours. However, the problem is happening everyday.
I have updated to the latest firmware, the problem does not go away. Please help.
Regards,
Leo
Everyday, the router is dropping connection to all my devices (e.g. computer, NAS, TV, mobile, etc.) regardless it is wired or wireless connection. Someday, it keeps on dropping every 5-10mins. Some other times, it stays connected for a few hours. However, the problem is happening everyday.
I have updated to the latest firmware, the problem does not go away. Please help.
Regards,
Leo
- Netgear support has sent me a beta firmware to test. It has been running for over 24 hours without connectivity problem. Initially, it was not working until I first did hardware factory reset. Directly applying the beta firmware did not work.
Thank you for all the people who have been given me the support and help. You are the best.
28 Replies
- Perhaps you have a power supply issue, is the router PSU plugged into an anti-surge / anti-interference socket strip?
- I have this router for a few months and this issue drives me mad.
It's properly grounded. It happens both on original firmware and dd-wrt. I'm clueless. I tried every possible option. I understand wireless is complicated but it happens with cable connection to.
TCP disconnections are hard to debug but I've been playing with ping. I have consistent 2% packet loss rate. But...
My configuration is [clients] -> [R7000] -> [another router/modem call it X] -> WAN
Obvious conclusion would be that I have a ****ty ISP, or router X sucks. But when connected directly to X I have no packets lost. When using different router (tried a few) in place of R7000 everything also works like a charm.
I really am clueless. Played with many options and it gave me no improvement. This connection loss is extremely annoying. It seems like it just hangs for few, maybe up to 20s. Web panel works smooth during that time, just outside connections die. Any hints much appreciated. - All my computer equipments are surge protected. I have replaced the surge protected power bar twice already. I think the power supply issue is slim in my case. During the time of losing connectivity, all lights on the router look normal. Usually, after a minutes or so, it reconnects. The losing connectivity problem is happening randomly any time of the day. Any suggestion?
leong163 wrote: During the time of losing connectivity, all lights on the router look normal. Usually, after a minutes or so, it reconnects. The losing connectivity problem is happening randomly any time of the day. Any suggestion?
Is this all your clients? Just wired or just wireless? If it was one client or two clients, you could look at updating the wireless or wired interface driver. And some Intel wireless cards have a bad reputation for problems like this. Can you please amplify some on what you're seeing?
Thanks.- @leong163.. check your pm.. :)
It would be best to contact support for assistance.
RogerSC wrote: Is this all your clients? Just wired or just wireless? If it was one client or two clients, you could look at updating the wireless or wired interface driver. And some Intel wireless cards have a bad reputation for problems like this. Can you please amplify some on what you're seeing?
Thanks.
I work at home. (Telco ADSL router <=> R7000 <=> My LAN) I am using R7000 in between Telco ADSL router and my home network consisting NAS, TV, computer, cell phones and etc. My computer is wired directly to R7000 and the problem is happening more than a few times per day. I would like to solve the wired problem first.
You suggest to check on the NIC update. My laptop is using Realtek PCIe GBE Family Controller for wired connection. Some people is reporting similar but not identical problem. However, I will try to reload the driver and change the parameters as suggested. I will see how it goes.
(i.e. I think the problem may not be related to NIC since when I wired my labtop directly to Telco ADSL modem, I don't have connectivity problem.)
Thanks.stenopete wrote: @leong163.. check your pm.. :)
I am not aware R7000 will support DD-WRT. I will consider this as last solution when no other easy way out.
Thank you very much.
Thanks. May be it is time to contact Negear and see what they will suggest.- @leong163.. Check PM - again. :)
