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Forum Discussion

Creatium's avatar
May 30, 2018
Solved

R7000P 5GHz wifi speed going down after a few days

Hi!

 

I am having issues with my rather newly purchased R7000P router. I have both 2Ghz and 5Ghz wifi enabled. The problem is that at first everything works fine, but after a few days of working the speed of 5Ghz just drops down from ~95Mbps to ~10-12 Mbps, but upload speed stays consistent. Only the reboot of device helps and fixes the problem for another few days.

 

I'm using the latest V1.3.1.26_10.1.3 firmware. First had QoS enabled, now disabled it but that didn't help. Also tried changing channel to 36, but that makes no difference. Don't know what else should I try. 

 

I also have a TP-Link power line adapter set up, but disabling it does not fix the problem.

  • So my router just stopped working. Red power light, neither simple or hard reset works. I am returning it and probably going with TP-Link next time. 

     

    Case closed.

28 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi Creatium, 

     

    Was there any changes on your network setup before you noticed the issue? 

    Did you try changing channel? 

    What device are you using to connect to the 5GHz? 

     

    Please find this link helpful to resolve 5GHz network connectivity issue: 

    https://kb.netgear.com/25182/

     

    Regards,

     

    Blanca 
    Community Team

     

    • Creatium's avatar
      Creatium
      Guide

      Hi! Thanks for a reply.

       

      The provided link does not help - I've seen it before.

       

      Currently using 48 channel, though tried 36. Using my macOS built-in wifi analyzer I see that noone else is using 5GHz in my territory, so that should not be the problem I guess.

       

      I am currently testing speeds everyday. Looks to me that they just drop every single day.

       

      I see speed drops on my Samsung Smart TV  and my iPhone 6 (again, doing same testing). It is hard to say if that problem exsisted since my purchase, but it definately has been for at least 2 months now (I have this router for like 4 months).

  • Speed drop seem to be random. I don't see any repetetive actions that cause it to drop. And timeframes are different. What I think is maybe one of the reasons is usage. Looks like the more I use my devicec, the bigger is speed drop. Almost like router gets clogged with data.

  • So I think I solved my problem. I have disabled my internet-over-power adapter 5Ghz Wifi and speeds on main router are still as high as should be. I don't get it. Channels where different, so they shouldn't have been interfering with each other.

     

    Anyway, it's been a week now and everything seems to be ok.

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired

      Hi Creatium, 

       

      Thank you for your feedback.  Glad that it's working now.   
       

      Regards, 
      Blanca 
      Community Team

  • Oh boy. The problem is not resolved and apparently it has no connection to turning off of my internet-over-power wifi. Speeds dropped again. 2.4Ghz stays at maximum levels, but 5Ghz drops to 5-10 Mbps on every device that can connect to it.

     

    I have no idea what else can I try. Could it be faulty device?

     

    2.4 Ghz speed (phone gets up to 60 Mbps):

     

     

    5Ghz speed:

  • I am very confused. This morning speeds are up to what they should be. All the same devices are connected, no settings changed.

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired

      Hi Creatium, 

       

      Thank you for the update. Kindly observe the connection for few more days. 

       

      Regards, 
      Blanca 
      Community Team

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired

        Hi Creatium, 

         

        We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

         

        Regards, 
        Blanca 
        Community Team

  • It appears that the problem is rather in my router than in anything else. Looks like the more streams I do to my TV, the more my router gets "filled" and thus the speed drops. 

  • Updated to the latest firmware and problem still exists.

     

    Going for warranty replacement I guess.

    • shadowsports's avatar
      shadowsports
      Hero

      Greetings,

      Does the bandwidth flucuation occur across both wired and wireless interfaces, or just wireless?

      Have you reset the device, set up from scratch and tested speeds?

      Just reset, make no changes and test using defaults.  

       

      Settings you'll want to avoid:

      QoS

      Traffic Meter

      Smart Connect - At least during troubleshooting.  

       

      • Creatium's avatar
        Creatium
        Guide

        Thank you for reply.

         

        It only happens on wireless and only on 5Ghz band. I am now testing my router with all the settings reseted to factory defaults. Will see if that helps.

         

        I had all those QoS and other stuff disabled.

  • Ok, so I found which device causes my 5Ghz Wifi speed drop down.

     

    I was running my wifi for the past several weeks without any problems, no speed drops. But for this period of testing I disabled (completely unplugged) my Powerline adapter. You see, I live in an apartment which is elongated and my router is place on one end of it. The only way I can get my wifi extended is to use Powerline adapter (which is TP-Link TL-WPA4530). This is a two piece device, one part gets a wired LAN connection, another piece creates wifi.

     

    The moment I plugged that powerline adapter, my 5Ghz speed dropped to 15-20 Mbps. I tried reseting that device to factory defaults, Wifi names are unique for it, Wifi cloning is turned off. And it is running the latest firmware.

     

    Not sure what to do now. Will probably try to plug it in directly to my router with LAN cable (now it is running through my Netgear unmanaged switch) and see if that helps.

     

    Any other recommendations?

    • Creatium's avatar
      Creatium
      Guide

      Nope. Pluging Powerline adapter directly to router did not solve the issue.

       

      I am now out of options.

      • wenzelja's avatar
        wenzelja
        Star

        Maybe try a cheap router as a wireless bridge to "mesh" your main router to the other end of the apartment vs. the powerline adapter?  Or, buy one of the Nighthawk wifi extenders, which does the same thing as what I suggested above.

  • Apologies, replied to the wrong thread.  (Please delete post)

    • Creatium's avatar
      Creatium
      Guide

      So my router just stopped working. Red power light, neither simple or hard reset works. I am returning it and probably going with TP-Link next time. 

       

      Case closed.

  • Let me answer anyway. No, I have not found any solutions, except to stop using the devices I am using. And that truly is not a solution to, probably, a software problem.

     

    Tried contacting Netgear support, but no answer. Am really disappointed.

    • Lozza6's avatar
      Lozza6
      Aspirant
      Hi, my 2nd post was wrong but my first post did apply to this thread. I have the same problem as you.

      The deleted post was responding to a 2nd thread here: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/WiFi-speed-drops-every-few-days/m-p/1689322

      Which doesn't solve the problem but there is a simple fix.

      Log into the router then go to 'wireless' then click 'apply' at the top. This seems to restart just the WiFi portion of the router and then I got full WiFi speeds again. The speeds then slow down again over a few days so it's definitely not a solution, but at least it's a temporary fix and saves you having to restart the whole router.

      Hope at least in the interim at least that helps you a bit. I'm going to keep an eye on it, but if there isn't a proper fix, I'm gonna return it under warranty.

      Good luck!
      • Creatium's avatar
        Creatium
        Guide

        Thank you, that is really a better and faster option than restarting the router.