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Forum Discussion
joejoeinc
Jun 11, 2019Apprentice
R7000P drops WIFI connections frequently
I'm finding that the r7000P frequeently drops client wifi connections. I have two PIxel 2XL's that frequently get booted off the 5GHz wifi whenever you put any demand on the router. The symptoms are...
- Jun 23, 2019
After many hours of troubleshooting, I've found that disabling the MU-MIMO function on the R7000P gives my devices a stable connection.
Advanced > Advanced Setup > Wireless Setting > [Disable MU-MIMO]. Apply.
I have been able to transfer several large files from a wifi device to a wired device without constant dropouts/disconnections at the expense of actually being able to use the MU-MIMO functions of the router.
There are either issues in the way Netgear has implemented MU-MIMO or an incompatibility issue with some other wifi devices on the network. Since I replaced the r7000P with a new one I suspect it's an issue in the Netgear router not my devices (I can't confirm this though as I don't have a different make/model MU-MIMO router to test).
Since MIMO is one of the main selling point for this router this also raises a few new questions.
joejoeinc
Jun 14, 2019Apprentice
After talking with Netgear support today they've advised to replace the router.
joejoeinc
Jun 16, 2019Apprentice
After followiong netgears support recommendation to swap the router with the same model R7000P (New) I can reproduce the 'clients dropping from Wi-Fi' issues straight away on the new router just by copying files from a Wireless desktop to a Wired laptop.
As a sanity test I grabbed my old Billion router out and tested the exact same way (the Wifi is slower on the old router) using the old router I see no drop outs when copying files.
- JohnNadeauJun 16, 2019Apprentice
I had a similar problem on an R7000. Disabling the Guest Networks resolved the problem (well at least as a work-around).
Is your Guest Network enabled or disabled?
- joejoeincJun 16, 2019ApprenticeThe guest WiFi networks have never been enabled.
- joejoeincJun 18, 2019Apprentice
I'm going to add a clarification to this. even if you don't ever enable the Guest networks when the router boots up ithe router still broadcasts the SSID for the Guest-Networks (a Debug log will show this). I had to go into the Guest-networks page and manually disable the SSID broadcast and then reboot to truely disable all the guest networks.
After doing that and rebooting it still didn't help my main issue. shortly after lauching a windows file copy from one client to another everyone gets booted off the Wi-Fi.