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R7300 DST, QOS, Automatically update performance optimization database fails
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Is there a setting that I need to change to get the QOS database update to work? When I click "Update Now" to check for new data it returns
"Attempting to connect to Netgear Server. Please Wait..." --
Then it returns:
A New Detection Database is Found. Do You Want to Upgrade to the New Version Now? | |
Current Detection Database Version: | v1.46 |
New Detection Database Version: | v1.80 |
Clicking on "YES" the router says Attempting to connect to Netgear Server. Please Wait... -- It flashes once (statement goes away - then returns to same "Attempting to connect to Netgear Server. Please Wait...") -- Then it says could not download database and I get the "Database could not be downloaded from the NETGEAR server. Please check your Internet connection." error message
Do I need to change a setting to get this to work?
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
Hello Drxtreme
Is this on the D7000 or the R7300?
DarrenM
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
Same here: r7300
A New Detection Database is Found. Do You Want to Upgrade to the New Version Now? | |
Current Detection Database Version: | v1.46 |
New Detection Database Version: | v1.80 |
[Yes]
Database could not be downloaded from the NETGEAR server. Please check your Internet connection. |
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
We're seeing the same thing with an R7300 we're installing for a client.
And please don't say call Geek Sqaud. This is a Netgear issue
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
Second that...third that.. and so forth that!
Geek Squad's help is completely useless. They told me the same: It's a Netgear part and they more-or-less only replace broken items. And to be honest, for the price (I bought it a year ago to a year ago's price) that I paid I expected more support. Needless to say that I waited around 30 minutes at Netgear's line to be told that they would not even talk with me about the 7300 and I should contact BestBuy ... and the rest is history ... In the beginning, the store clerk did not even know, neither believe that the GS was a support -nay, THE ONLY-) support option for us buyers. And since I had no Best Buy bill-of- sales (I had not bought @he device @ BB) he might maybe, possibly, kindly, take the device and check it for 99$, but needed to ask for a manager first!
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
R7300 DST with latest firmware
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
Updated firmware and I am still having the same issue. Geek squad tried everything from reconfiguring my modem and changing a lot of settings on the router. No luck.
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
@Waldosr Did you try to factory reset? One community user confirmed that fw version 1.0.0.46 fixed the problem.
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
@ElaineM: I did and had even reloaded the firmware. I was already at the latest version but the 7300 started to become very unstable which motivated me to reload the firmware to be sure that no bit of the firmware had gone sour.
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
I did a factory reset and still have the same issue. I did not change any settings before trying to update the QOS database.
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
I've updated to the Beta BIOS V1.0.0.46_1.0.13 and tried all other listed recomendatons. There is indeed and issue with updating the QoS databse, just as everyone else has described:
A New Detection Database is Found. Do You Want to Upgrade to the New Version Now? | |
Current Detection Database Version: | v1.46 |
New Detection Database Version: | v1.80 |
(Yes)
Database could not be downloaded from the NETGEAR server. Please check your Internet connection. |
The Internet connection is obviously fine. |
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
Ahhhmmm, and the rest of us have to stay update-less?
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
@strubinksy I sent you a PM on the 19th. See your inbox too.
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
Hi ElaineM. I replied. Thanks!
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
And please let the other community members seeking this info know when the fix is published as well. Thanks!
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
Elaine - So does your firmware you provided us also contain the fix for security advisory VU 582384? If not when will your fix be back propt into the a firmware package that also contains this? I have already delt with one customer that has possibly be exposed to the code injection issue.
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
Hello,
I am also having issues updating the QoS database, even after restting to factory default and loading to the latest firmware.
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
It allegedly does also mitigate the vulnerability in question. But it is beta, which is why we don't get them as easy as we wish since there might be side effects.
I won't be able to test and document the outcome soon since I am in the process of replacing mine. It developed erratic behavior after 11 (!!!) months use and it's a pain to get an in-warranty replacement.
Others have also received the firmware replacement and will be able to verify that or if both issues are fixed and if there is a side effect.
Testing is easy and documented:
Read following:
"UPDATE: December 10, 2016 11PM ET. "
Here the POC:
https://www.youtube.com/watch?v=kOZs90BGPFk&feature=youtu.be
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
@strubinsky wrote:
But it is beta, which is why we don't get them as easy as we wish since there might be side effects.
Netgear clearly wants to get the patches out there ASAP, and I'm told that releasing security patches as beta is the quickest path.
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
The definition of 'Beta' software is that it has not been fully tested and is not guaranteed to be as error free as we consumers can and do expect. Beta is not ready for prime time yet or it would be called 'Production'.
There might be the case that a few 'crappy old' errors are replaced by 'shiny new' ones but after the regression test/fix cycle succeeded it goes prod. You don't give beta to an end-user because they don't care what it is: If it fails somewhere they start yelling 'bah humbug' and flock to their facebook. We are those who are aware of the potential that we might experience minor up to major side effects aka. it is NOT yet the final version and we will replace our betas to prd after it was released.
That is at least my humble opinion and I am sticking to it.
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
@strubinsky wrote:
That is at least my humble opinion and I am sticking to it.
It's certainly aligned with my understanding of "beta" too.
But it is not unusual for Netgear to initially release security fixes as "beta". There have been several ReadyNAS patches released that way over the years, and some didn't reach production for many months.
Again, my understanding here is that making them "beta" allows Netgear internal processes to be bypassed, getting the fixes into the field more quickly. It can get in the way for some business customers, who often have policies that don't allow deployment of beta software.
FWIW, I suspect full regression testing of the patches is probably one of things being skipped. Though usually these fixes are very targeted, so side effects aren't that likely.
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Re: R7300 DST, QOS, Automatically update performance optimization database fails
That is what I was afraid of ... That one fixes the security issue but breaks android connectivity (*android Kit Kat and newer) craaaawwwwwwwwllllls! ) and so even if I couldn't update QoS database I cannot use it as the droid based hardware is usless to all when its using 1.46.xxxx
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