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R7500 - No Internet on wifi network

jszar
Aspirant

R7500 - No Internet on wifi network

R7500 Nighthawk X4 AC 2350 / Firmware v1.0.0.94 / Mostly Mac devices / Home use

 

The LAN connection to my iMac USUALLY works, sometimes it does not though. The internet light on the router is blinking white (good internet connection). However no wifi connected devices will connect to the internet. The only fix I've found is restarting the router, which takes ~2 minutes, then it's fine for a 24-36 hour period before the problem comes back. All wifi devices show a solid wifi connection. No firmware updates available. Router has DNS address in routerlogin.net.

Model: R7500|Nighthawk X4 AC2350 Smart WiFi Router
Message 1 of 7

Accepted Solutions
JamesGL
Master

Re: R7500 - No Internet on wifi network

Hi jszar,

 

1. When no internet on wifi, does wired works?

2. Try setting DNS Address 4.2.2.2 or 8.8.8.8 under internet setup.

View solution in original post

Message 2 of 7

All Replies
JamesGL
Master

Re: R7500 - No Internet on wifi network

Hi jszar,

 

1. When no internet on wifi, does wired works?

2. Try setting DNS Address 4.2.2.2 or 8.8.8.8 under internet setup.

Message 2 of 7
JamesGL
Master

Re: R7500 - No Internet on wifi network

Hi jszar,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 3 of 7
jszar
Aspirant

Re: R7500 - No Internet on wifi network

Wired almost always works. Reset the settings yesterday to your suggested, and it seems to have fixed it. Giving it a solid two days before I say full success though. Thanks!
Message 4 of 7
JamesGL
Master

Re: R7500 - No Internet on wifi network

Hi jszar,

 

Is the connection still stable?

Message 5 of 7
jszar
Aspirant

Re: R7500 - No Internet on wifi network

Yes thank you
Message 6 of 7
JamesGL
Master

Re: R7500 - No Internet on wifi network

Hi jszar,

 

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Message 7 of 7
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