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R7500v2 losing all connection daily
I've had this router since February 26th of this year. Purchased new from a Walmart store. I had to restart the router many times and had several issues until I had updated firmware to the newest firmware at that time. I've had little to no issues until last week.
Now I have to reset the router daily and sometimes multiple times daily in order to have a connection. I updated to the latest firmware 1.0.2.4 hoping this would fix it but it didnt. I have changed nothing with my Internet,settings or devices so there is no logical reason for the failure other than the device is going bad. I have read other threads concerning this issue but no one to my knowledge has a resolution.
I understand that my product is under warranty but I have no way to contact netgear without paying 49 bucks??? How is that supposed to work? Can anyone offer some support or get me in contact with an actual employee of netgear so we can fix this. I am unwilling to pay to call in and troubleshoot an issue when my product is still under warranty. This is absurd.
Now I have to reset the router daily and sometimes multiple times daily in order to have a connection. I updated to the latest firmware 1.0.2.4 hoping this would fix it but it didnt. I have changed nothing with my Internet,settings or devices so there is no logical reason for the failure other than the device is going bad. I have read other threads concerning this issue but no one to my knowledge has a resolution.
I understand that my product is under warranty but I have no way to contact netgear without paying 49 bucks??? How is that supposed to work? Can anyone offer some support or get me in contact with an actual employee of netgear so we can fix this. I am unwilling to pay to call in and troubleshoot an issue when my product is still under warranty. This is absurd.
I apologize for any inconvenience this may have caused you.
Did you try to factory reset the router after updating to the latest firmware of 1.0.3.4?
Is the problem happening on the wired or wireless devices?
If you bypass the router, is your connection stable?
Who is your ISP?
What's the brand and model of your modem?
7 Replies
I'm having the same issue, it is driving me crazy, shoudn't be happening on a router which costs $150.
- I agree completely. My router/modem combo from the phone company is more reliable. Can we get some help here??
I apologize for any inconvenience this may have caused you.
Did you try to factory reset the router after updating to the latest firmware of 1.0.3.4?
Is the problem happening on the wired or wireless devices?
If you bypass the router, is your connection stable?
Who is your ISP?
What's the brand and model of your modem?
-I just tried a factory reset. I will have to get back with you in a day or so to see of that fixed it.
In the meantime...
-It loses connection to both wired and wireless devices.
-Yes
-ATT
-Pace 5031NV
I appreciate you looking into this, but can I ask why my isp and modem factor into this? The router has worked for months and months and all of a sudden with no changes to anything(ISP and Modem included) so it seems like un-needed information!
Either way, I will get back to you in this post if/when I lose connection again or if I do not in the next day or so.
- I've reset mine to factory defaults after updating to the latest firmware.
Only happens to 2.4ghz
If I connect straight to the modem I do t have any issues.
Mediacom is my ISP
Whatever Mediacom gave me...I think a Motorola but I'll have to check when I get home to make sure. - Factory reset seems to have done the trick. Thanks for the help.