Orbi WiFi 7 RBE973
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Re: R7800 Firmware Bug

elevateX
Follower

R7800 Firmware Bug

Hi,
Just upgraded to firmward V1.0.2.52 on my R7800.  All of the names of my "Attached Devices" were erased.  Now, when I enter a name for a device and select save, the name is not remembered.  Please fix. 
Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 1 of 8

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Blanca_O
NETGEAR Moderator

Re: R7800 Firmware Bug

Hi All, 

 

A new firmware is being released for this model and fixes for attached devices issue is included. Here's the release notes: 

https://kb.netgear.com/000059692/R7800-Firmware-Version-1-0-2-58

 

Regards, 
Blanca 
Community Team
 

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Message 7 of 8

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microchip8
Master

Re: R7800 Firmware Bug

Confirmed here too. Better contact support. I personally don't care for that feature, but it would be nice if it works correctly

Message 2 of 8
pec967
Luminary

Re: R7800 Firmware Bug

This is not a new problem. Similar problems have been reported since firmware version 1.0.2.40.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 3 of 8
Ken54
Guide

Re: R7800 Firmware Bug

I had the same thing happen with V1.0.2.52 after upgrade. I have also experienced disconnects from the router every 15-20 minutes with the new verion. I have reverted back to V1.0.2.46 and will monitor for stabillity issues then try to get back to you about my suspicion that V1.0.2.52 is buggy.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 4 of 8
avtella
Prodigy

Re: R7800 Firmware Bug

No issues regarding WiFi here in my testing so far. Try factory reset and don’t use backup config, as in manually reconfigure. Sometimes changes can cause issues with old configs.
Message 5 of 8
Ken54
Guide

Re: R7800 Firmware Bug

I also experienced where the names of my "Attached Devices" were erased with V1.0.2.52. I also experienced disconnects every 15-20 minutes with that version. I did a factory reset as suggested by Avtella. The disconnects disappeared but I had horrible download speeds, somewhere in the range of 10-12 Mbps even after I manually configured the router to it's previous settings. Nothing I did in the past 2 days helped the speed, even called my serice provider to run a diagnostic on my cable line. Downgraded back to V1.0.2.46, did a factory reset, reconfigured the router and was back to normal. Download speeds now back to 233-236 Mbps as before. I have the 200 Mbps Plan. Never did figure out what the problem was in V1.0.2.52 but I know for sure that it is buggy for my R7800. I always install the newest version of firmware on the router as I feel my system is more secure but I'll have to wait for the next upgrade because this latest one is not fully campatible with my R7800.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 6 of 8
Blanca_O
NETGEAR Moderator

Re: R7800 Firmware Bug

Hi All, 

 

A new firmware is being released for this model and fixes for attached devices issue is included. Here's the release notes: 

https://kb.netgear.com/000059692/R7800-Firmware-Version-1-0-2-58

 

Regards, 
Blanca 
Community Team
 

Message 7 of 8
derosbys
Tutor

Re: R7800 Firmware Bug

I Upgraded to the new .58 version and lost all WiFi connectibility.  I tried various changes to my WiFi settings to no avail.  I had to downgrade to .52  Hardwired worked, just the WiFi which I heavely depend on went down.  I have version one of the R7800 as there is no V2 or anything after the model number under the Router.  I had no problems with physical attached devices, settings, port forwarding or anything else, just WiFi 

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 8 of 8
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