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R7800 firmware update 1.0.2.36 broke Network Drive - unable to make backups.
Well I unfortunately upgraded to the "Netgear R7800-V1.0.2.36" firmware and found it broke Readyshare with my WD 1TB eSATA drive connected to my R7800. Using Macrium Reflect I was unable to make a ba...
Netgear has finally released R7800 firmware version 1.0.2.38 that fixes the Network Drive bug introduced in the version 1.0.2.36 firmware:
http://www.downloads.netgear.com/files/GDC/R7800/R7800-V1.0.2.38.zip
Where is the new firmware to fix this major bug?
Many of us were forced to revert back to version 1.0.2.32 to keep network drive functionality. It is my understanding that there were major security vulnerabilities fixed in 1.0.2.36 so by being forced to use version 1.0.2.32 we are now at risk.
I have provided Netgear very detailed information on the problem. I would hope that Netgear has a staff of very competent programmers that could take this information and quickly provide us the updated software we need ASAP to keep us safe.
So far, we have heard nothing from Netgear on this problem. I for one am VERY disappointed with Netgear’s lack of response on this problem.
I purchased an expensive Netgear R7800 router especially for the Readyshare Network feature. If you are not going to fix this bug in a timely basis tell me so I can purchase another router that works correctly. I am NOT comfortable using a router that does not include all of the latest security vulnerability fixes.
ElaneM,
No, I do not have a case number. You are the first person from Netgear that has responded to our posts on this problem.
I thought that was what this forum was for (reporting problems) since the only other options I saw on the Netgear website was complimentary technical support for NETGEAR products for 90 days from the original date of purchase (I am over 90 days) or the GearHead Premium Technical Support, starting at $49.95 (too much for my budget).
If there is another way, it is not clear or easy to find on the Netgear website.
Rodger
I have already forwarded this to our support team to further investigate.
Let's wait and see what are the details needed.
rbird2 wrote:
I thought that was what this forum was for (reporting problems)
Not really. At least, not if the idea is to get those reports into the hands of the technical team at Netgear.
This place is mostly user-to-user, with some input from a small band of overworked Netgear employees. Most of the responses here are from fellow users who have time on their hands and don't mind offering a bit of unpaid, and mostly polite, advice.
It can be quicker to start here and you may even get better advice, if you read the reports here of contact with paid support.
We as consumers did not create this problem, Netgear software did, we just want it fixed ASAP.
Expecting a customer to pay to report Netgear’s firmware bugs is not a reasonable way for Netgear (or any company) to treat it’s customers.
In this economic climate everyone is overworked. All companies are now expecting more from their employees than before. Companies like Netgear need to think and work smarter than their competition or they will quickly loose market share.
There needs to be a better way to directly report firmware bugs back to Netgear. Random monitoring of this forum by Netgear employees is not a very efficient use of their time and puts another layer between us and the people who write the software.
Also, since there is no direct status or feedback, customers are left wondering if/when the software bug will ever get fixed. A web based firmware bug tracking system would be a much more efficient system and provide customers the bug status that we all need.
