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Solved
R7800 firmware update 1.0.2.36 broke Network Drive - unable to make backups.
Well I unfortunately upgraded to the "Netgear R7800-V1.0.2.36" firmware and found it broke Readyshare with my WD 1TB eSATA drive connected to my R7800. Using Macrium Reflect I was unable to make a ba...
Netgear has finally released R7800 firmware version 1.0.2.38 that fixes the Network Drive bug introduced in the version 1.0.2.36 firmware:
http://www.downloads.netgear.com/files/GDC/R7800/R7800-V1.0.2.38.zip
ElaneM,
No, I do not have a case number. You are the first person from Netgear that has responded to our posts on this problem.
I thought that was what this forum was for (reporting problems) since the only other options I saw on the Netgear website was complimentary technical support for NETGEAR products for 90 days from the original date of purchase (I am over 90 days) or the GearHead Premium Technical Support, starting at $49.95 (too much for my budget).
If there is another way, it is not clear or easy to find on the Netgear website.
Rodger
I have already forwarded this to our support team to further investigate.
Let's wait and see what are the details needed.