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rbird2's avatar
rbird2
Luminary
Oct 10, 2017
Solved

R7800 firmware update 1.0.2.36 broke Network Drive - unable to make backups.

Well I unfortunately upgraded to the "Netgear R7800-V1.0.2.36" firmware and found it broke Readyshare with my WD 1TB eSATA drive connected to my R7800. Using Macrium Reflect I was unable to make a ba...
Firmware
rbird2's avatar
rbird2
Luminary
Oct 15, 2017

Yesterday I was provided a Netgear support case number for this bug via a email asking to set up a time for a Netgear L2 Support Expert to call me.

 

This morning we discussed the network drive file size problem with firmware update 1.0.2.36. He asked me to provide some additional screen shots (with firmware update 1.0.2.36 installed) and copy of my Router settings which I uploaded to Netgear support.

 

I have to admit that I'm impressed that I got a email from Netgear support on a Saturday night and a call from Netgear support on Sunday morning. Looks like Netgear is trying to provide 24/7 service to their customers.

 

All we can do is now wait. Hopefully Netgear now has all the information they need to fix this bug and will get us a new firmware update ASAP.

JakeG's avatar
JakeG
Aspirant
Oct 15, 2017

Thanks to all of you that are confirming this issue with the R7800 v1.0.2.36 firmware. I have 2 external USB drives (Seagate Expansion 1TB, and WD EasyStore 4TB) connected to my R7800 and I thought I was crazy when I looked at the file properties of one of my backup files... it was "-" negative.

I called Netgear tech support and gave them all of my info and observations. And I told (Melvin) that rolling the firmware back to the prior version wasn't a good option because of the security vulnerability... so I/we all have to live without backups until Netgear fixes this problem. The Netgear rep put me on hold to talk to one of the community moderators to find out if they had a fix yet and they said no they didn't have one yet. They said they would leave my case open and call me back in a week to provide me an update.

PLEASE EXPEDITE A NEW FIRMWARE FIX FOR THE NETGEAR R7800! Thank you :)