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R7800 firmware update 1.0.2.36 broke Network Drive - unable to make backups.
Well I unfortunately upgraded to the "Netgear R7800-V1.0.2.36" firmware and found it broke Readyshare with my WD 1TB eSATA drive connected to my R7800. Using Macrium Reflect I was unable to make a backup of my HD, kept getting a disk out of space error. When I reverted back to version 1.0.2.32, Readyshare works correctly allowing me to make a HD backup with Macrium Reflect. Netgear has a bug in the 1.0.2.36 software that incorrectley reads the file sizes. I tried eSata and USB ports on R7800 and I get the same results.
The main reason I (and others) bought this particular router was for the eSATA port so we could have a working network drive. With firmware update 1.0.2.36 the Network Drive does not work. Please fix this bug ASAP.
Below are some screen captures to provide additional information on the problem.
The first Screen capture is of the backup directory file size (4 backups) on the external drive using USB port on a Windows 10 computer or with 1.0.2.32 firmware loaded in the R7800 (file sizes are correct). The second Screen capture is the backup directory file size (4 backups) on the external drive using the R7800 with the 1.0.2.36 firmware loaded. Note the incorrect file sizes being displayed, some are even negative.
Netgear has finally released R7800 firmware version 1.0.2.38 that fixes the Network Drive bug introduced in the version 1.0.2.36 firmware:
http://www.downloads.netgear.com/files/GDC/R7800/R7800-V1.0.2.38.zip
45 Replies
Did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So a factory reset is the first thing to try if you have problems with new firmware.
First note down the settings – screen grabs can help here.
rbird2 wrote:
Well I unfortunately upgraded to the "Netgear R7800-V1.0.2.36" firmware and found it broke Readyshare with my WD 1TB eSATA drive connected to my R7800.
Yes, I already know this. The R7800 router has been reset by both the Netgear web interface and the back button. This problem is still there.
Based on other comments in this forum, It sounds like I am not the only one with this same problem. How do we get Netgear Engineering to acknowledge and fix this bug in the R7800 firmware update 1.0.2.36?
As mentioned before, the main reason I bought this expensive router was to run a network drive. With R7800 firmware update 1.0.2.36 the router is worthless. I know I can revert to R7800 firmware update 1.0.2.32 but it is my understanding that 1.0.2.36 fixes some very serious security flaws.
Look at post 6 in that link,I mentioned the reason there:
I suggest you fall back to .32 if you need properly working Samba.
On Macs, Time Machine backups fail as well. Down grading to .32 fixes the problem. SMB works to access the drives, but Time Machine fails to see them.
Confirmed!
Firmware 1.0.2.36 broke USB storage over 2GB file copy/move/play availability.
I tried downgrade to 1.0.2.28 and USB was not recognized anymore at all.
Dear Netgear please fix this ASAP.
Remember, if you have problems, factory reset after every firmware flash, especially when you "downgrade". A painful nuisance, but often successful.
Anyone from Netgear watcing this post at all? Your customers are waiting for a response. Can you please show some customer-service orientated skill and give an appropriate response? This is not asking too much from an organization with your technical know-how and professionals working for it. Its what has gotten you to be one of the top brands that customers rely on for good quality equipment. So please take into consideration that your response is being highly anticipated to ease your customers concerns.
Thank you.
A fellow IT Professional
I think they don't give a f*k about users specially here at the foum so we just have to wait. Overall their routers are ok, and this is the first time they fuc*ed up I think?
there is a new firmware out 1.0.2.38 no idea what it fixes as Netgear have decided to post nothing useful at all in the description which is not helpful. Netgear seem to just not give a damn these days. Next router will be an Asus with Merlins firmware, after years with netgear their lack of proactive updates and no real security features like Asus's AIProtection just shows how far they have slipped behind. Its a real shame because the R7800 is a great router just with awful firmware and code that's so old its almost fossilized.
1.0.2.38Bug Fixes:
- Fixes security issues.
- Fixes minor bugs.
Known unfixed issues:
- Intel7260/3160 has a connection problem with the R7800 when the HT160 is enabled. This issue is due to the Intel driver. Intel is looking into this.
Confirmed .38 fixed the network issue.
Also, the WIFI krack... doesn't that require the whole WIFI consortium to update the protocol? I don't think Netgear can solve it on their own.
Other vendors have already rolled out a fix for KRACK, its only Netgear and few other **bleep** vendor that are lagging behind.
knodi wrote:
Other vendors have already rolled out a fix for KRACK
Which vendors do you have in mind? I see complaints like this elsewhere. Who has fixed it?
Netgear has released some updates. You may have to check for them.
Actually, this is much less of an issue for Netgear than it is for most of the tech sector. KRACK is really all about wifi clients. (I have read the original research paper from Leuven.)
With routers and modems you have to put them into bridge mode to make them vulnerable. Have you done that?
If your router is working simply as a router or your modem is just a gateway (modem/router) it won't affect you.
The people who really need to fix this are Apple and Google (Android). But I guess it is harder to be rude about them.
Until they do, I suggest that you wrap all your tablets and mobile phones in tin foil.
