R7960P firmware not upgrading

Update:  I have sucessfully upgraded to the latest firmware.

I called netgear support. At first they did not want to help because my free 90 days expired about 30 days ago.  However, I pointed out to them three things:  1. The problem has existed since before my support expired.  2. I do have an Armor subscription, and how do I know thats not causing the issue, 3. They are the ones sending me emails telling me i need to update my firmware.

So they agreed to send me to tech support.  Having explained my previous attempts, they had me:

1. Do the check for update with the browser - same result no new firmware.

2. Redownload the .62 firmware update from the link in the email (looks like the same location as for downloads navigating there via the menu

3. After extracting the file, they asked me to move it to my desktop

4. browse to the file, and execute the upload process.

The upload started, progressed along smartly for about 1 min,  and then the reboot message flashed up on the screen.

I checked the router and it was re-booting.  This is in incontrast to last time when the upload moved more slowly, hung at 100% for 30 min, and the router never rebooted.

I don't know if this download was different, there is some wierd internal pathing that looks something that makes a desktop firmware location different, or just the luck of the draw..... but it did work this time so maybe you guys want to try again?

Goodluck!