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Forum Discussion
R7960P firmware not upgrading
I have attempted multiple times to upgrade my current firmware, V1.4.1.44_1.3.5, to V1.4.1.50_1.3.10 and it fails. I have tried letting the router update itself and also downloading upgrade zip file ...
CKopp and everyone else. My Firmware Version V1.4.1.44_1.3.5 and it wants to upgrade to 1.4.1.50_1.3.10. I see the 1.4.1.62 version on the web, not sure, even if it was possible, if I can jump for .1.44 to .1.62?.
Beeman21 I'd go for the new one, if you can.
One last crazy thought. I wonder if some people's AV software may be causing a problem? I use Norton 360 on the desktop I am upgrading from, along with Malewarebytes. I have Armor installed on the router. I did not disable when applying the patch. If some of you who were unsucessful in apply the patch use something different, maybe you want to rake a quick look at your AV logs, or try temporarily disabling before the manual update?
So … time to say it all out.
A few days ago I receive a PM from a moderator asking if I was interested in a replacement router. After verifying whom this person was, I responded with my information. The person asked me not to discuss any of this in the community as it needed to be handled on a case by case basis. I just got off the phone with another Netgear person, she said her name was Amy, who asked me the steps I took to assure that the router couldn’t be upgraded, after she listened to what steps I had taken to attempt to upgrade/downgrade the router she informed me that I qualify for the replacement program, and if I decided to go with the program, I would be getting a router directly from the factory which ensures that I would have the latest firmware installed. Great but what about the next firmware upgrade? She stated that at that point it would be escalated again, in my mind I’m asking myself "to what end”. Her solution was to have her supervisor contact me to send me an RMA after obtaining collateral.At this moment in time I have lost faith that the issue can be resolved. They might “select” you as a qualified candidate for the program. My recommendation, like many others here … return it. If you want you can give Netgear another try, another model of course, or you can go with another brand.
- The question is why are some routers unable to upgrade and some are?
We know that Netgear has an upgrade bug. The new firmware must be on the “desktop” (at least on Windows) to work. Did 1.44 cause the problem if you didn’t install from desktop?
Knowing this why can’t everyone now upgrade?
Differences in hardware? Did 1.44 brick the upgrade process if you happened to try Install with the new firmware from not from “Desktop”? Did some of us just get lucky?
If Netgear is acknowledging the issue but still trying to keep it hush hush it would seem they know they messed up and only will replace if people b!$&ch enough.
But it now seems if Netgear is offering a new router replacement there is no way the fix the bricked routers.
You either get your money back from Costco and or buy a new router. - I think replacing it is just easier for the consumer. The only deal is be interested in that isn't taking it back to Costco is one where Netgear sends me a new router. At least in situation number two I don't have to wait in line at Costco to return something...shudders...
I bought Netgear Cable Modem CM1100 & Wifi-Router R7960P in 2019 thanksgiving, thinking the same brand will go together after so much research, but after facing these many issues, I decided it is not worth spending more time on this, and returned both of them to Costco, they did not even as any question, maybe lots of Netgear product are being returned to Costco I think. So you better off returning it than dealing with this pain.