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Forum Discussion
R7960P firmware not upgrading
I have attempted multiple times to upgrade my current firmware, V1.4.1.44_1.3.5, to V1.4.1.50_1.3.10 and it fails. I have tried letting the router update itself and also downloading upgrade zip file ...
So … time to say it all out.
A few days ago I receive a PM from a moderator asking if I was interested in a replacement router. After verifying whom this person was, I responded with my information. The person asked me not to discuss any of this in the community as it needed to be handled on a case by case basis. I just got off the phone with another Netgear person, she said her name was Amy, who asked me the steps I took to assure that the router couldn’t be upgraded, after she listened to what steps I had taken to attempt to upgrade/downgrade the router she informed me that I qualify for the replacement program, and if I decided to go with the program, I would be getting a router directly from the factory which ensures that I would have the latest firmware installed. Great but what about the next firmware upgrade? She stated that at that point it would be escalated again, in my mind I’m asking myself "to what end”. Her solution was to have her supervisor contact me to send me an RMA after obtaining collateral.
At this moment in time I have lost faith that the issue can be resolved. They might “select” you as a qualified candidate for the program. My recommendation, like many others here … return it. If you want you can give Netgear another try, another model of course, or you can go with another brand.
The question is why are some routers unable to upgrade and some are?
We know that Netgear has an upgrade bug. The new firmware must be on the “desktop” (at least on Windows) to work. Did 1.44 cause the problem if you didn’t install from desktop?
Knowing this why can’t everyone now upgrade?
Differences in hardware? Did 1.44 brick the upgrade process if you happened to try Install with the new firmware from not from “Desktop”? Did some of us just get lucky?
If Netgear is acknowledging the issue but still trying to keep it hush hush it would seem they know they messed up and only will replace if people b!$&ch enough.
But it now seems if Netgear is offering a new router replacement there is no way the fix the bricked routers.
You either get your money back from Costco and or buy a new router.
We know that Netgear has an upgrade bug. The new firmware must be on the “desktop” (at least on Windows) to work. Did 1.44 cause the problem if you didn’t install from desktop?
Knowing this why can’t everyone now upgrade?
Differences in hardware? Did 1.44 brick the upgrade process if you happened to try Install with the new firmware from not from “Desktop”? Did some of us just get lucky?
If Netgear is acknowledging the issue but still trying to keep it hush hush it would seem they know they messed up and only will replace if people b!$&ch enough.
But it now seems if Netgear is offering a new router replacement there is no way the fix the bricked routers.
You either get your money back from Costco and or buy a new router.
- I think replacing it is just easier for the consumer. The only deal is be interested in that isn't taking it back to Costco is one where Netgear sends me a new router. At least in situation number two I don't have to wait in line at Costco to return something...shudders...