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Forum Discussion

tano26's avatar
tano26
Tutor
Mar 20, 2020

R7960P firmware not upgrading

I have attempted multiple times to upgrade my current firmware, V1.4.1.44_1.3.5, to V1.4.1.50_1.3.10 and it fails. I have tried letting the router update itself and also downloading upgrade zip file ...
billycuth's avatar
billycuth
Guide
Sep 03, 2020

I am having this issue and have been having it pretty much since day one when I bought this router from Costco back in November of 2019.  I have tried updating through the iOS app, through the browser GUI via wifi, through the browser GUI via ethernet, via downloading the zip file from NetGear and none of it works!  

 

I established a case with support but they are telling me I have to purchase a service contract.  NOT HAPPENING.  Netgear needs to stand behind this product.  I will take it to the BBB if I have to.  Now that this is a well established known issue, Netgear should issue a recall.

 

Someone please help.

tano26 wrote:

I have attempted multiple times to upgrade my current firmware, V1.4.1.44_1.3.5, to V1.4.1.50_1.3.10 and it fails. I have tried letting the router update itself and also downloading upgrade zip file straight from Netgear sight. Any reason why my firmware won't upgrade?

Thanks