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Forum Discussion
R7960P firmware not upgrading
I have attempted multiple times to upgrade my current firmware, V1.4.1.44_1.3.5, to V1.4.1.50_1.3.10 and it fails. I have tried letting the router update itself and also downloading upgrade zip file ...
Looks like a lot of people have had similar issues with this router that I am having. Purchased my R7960P Nighthawk X6S AC3600 Tri-Band WiFi Router from Costco in January of 2020. Router seems to be working fine. I received and email about a firmware update on August 13th. My router is running V1.4.1.50_1.3.10. The email says the new version is V1.4.1.62_1.3.22. When I check thru the web app it says there is no new firmware version available. I downloaded the firmware update file from the Netgear site and manually uploaded the file. Everything went fine. No errors. Router rebooted. But the firmware version did not change to the new version. Any ideas about how to fix this. I would think Netgear should be responsible for this if it is a bug in their router. Looking forward to hearing some feedback. Thanks in advance for your help.
You can try what worked for me and one other. Use a windows machine to download the V1.4.1.62_1.3.22 firmware to your windows desktop. Go to the advanced tab and select the router update option on left under Administration. When on this page in the web interface, browse to the firmware file you downloaded used the locate and select option. Once selected, use the upload function to update.
If all goes well you will see the upload bar graphic, and once this get to 100%, a message that the router is rebooting should appear. If all goes well from there when it reboots in a minute or two, you will be able to re log in and see that it is updated.
I first tried the check for update button - it did not work. Then tried the upload, but not from my desktop and it hung up on the upload.
Third time using the firmware file I downloaded onto my desktop, and all was well. Good Luck!