Kind of crass, and out of line for someone asking for help. My opinion
_Which_ \"the file\"?
I guess the firemware update file, hence the subject heading (Thought it was self explanatory)
\"tried\" _how_ exactly?
I've allowed the auto update to download and upgrade firmware, goes through the motion and reboots router, but no change in firmware. Then downloaded the file and manually tried to update with same results.
Again I thought this was self explanatory
The same as \"it fails\" is not an improvement over \"it fails\", which
is not a useful description.
I presumed that failing was understood from the subject heading to mean it wasn't upgrading the firmware.
","board":{"__ref":"Forum:board:home-wifi-routers-nighthawk"},"conversation":{"__ref":"Conversation:conversation:1877106"},"author":{"__typename":"User","login":"Goliath60"},"postTime":"2020-03-20T14:24:57.594-07:00","kudosSumWeight":11}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8b3w1fDE0OjAsMzk6MXw1","node":{"__typename":"ForumReplyMessage","uid":1877535,"body":"
I give, maybe I was being thin skinned, maybe I assumed people are smart enough to do things in the correct way.
Being a Senior Systems Analyst for 20 years makes me assume people are trying everything before coming to a forum to ask for help.
My bad.
My Impasse:
Checking my router I observed:
A router firmware upgrade is available.
I used the Netgear Firmware Update Assistant to try and upload the firmware form Netgears server,
Current Firmware Version 1.4.1.44
New Firmware Version 1.4.1.50_1.3.10
It went through the motions of downloading and 'updating', rebooting the router, but without a change to the current version (Firmware Version V1.4.1.44_1.3.5)
This was tried 2 times without any change to firmware.
I then used the manual process to update through downloading zip file to a directory.
Going to NetGears site and downloading the R7960P-V1.4.1.50_1.3.10.zip, unzipped it and I used the R7960P-V1.4.1.50_1.3.10.chk file.
Using the manual process within the Routers Updater, I tried to update firmware again, again went through the motions and router rebooted.
This was tried twice without any changes in the firmware.
Went through logs Administration logs (with every option checked previously) and no errors concerning the update were found.
Hence my problem.
NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
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I have tried letting the router update itself and also downloading upgrade zip file straight from Netgear sight. Any reason why my firmware won't upgrade?
Thanks
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I have attempted multiple times to upgrade my current firmware, V1.4.1.44_1.3.5, to V1.4.1.50_1.3.10 and it fails. I have tried letting the router update itself and also downloading upgrade zip file straight from Netgear sight. Any reason why my firmware won't upgrade?
Thanks
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> I have attempted multiple times [...]
\"attempted\" _how_, exactly?
> [...] and it fails.
Any actual error messages?
> [...] downloading upgrade zip file straight from Netgear [site]. [...]
_Which_ \"zip file\"? \"R7960P-V1.4.1.50_1.3.10.zip\"? And then you did
what with it? Did you extract the firmware image file
(\"R7960P-V1.4.1.50_1.3.10.chk\") from this \"zip file\"?
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual. Read. Look for
\"Manually Upload Firmware to the Router\".
> Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
And this has nothing to do with anything?
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Going from
Firmware Version
V1.4.1.44_1.3.5 to
1.4.1.50_1.3.10 |
Forgot to add that tidbit.
Thanks for any help.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":6,"postTime":"2020-03-23T20:18:25.579-07:00","lastPublishTime":"2020-03-23T20:19:10.348-07:00","metrics":{"__typename":"MessageMetrics","views":18612},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDE4ODAyMzgsMTg4MDIzOA","node":{"__ref":"ForumReplyMessage:message:1880238"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDE4ODAyMzgsMTg4MDMxNw","node":{"__ref":"ForumReplyMessage:message:1880317"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDE4ODAyMzgsMTg4MTkwMw","node":{"__ref":"ForumReplyMessage:message:1881903"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1880238":{"__typename":"ModerationData","id":"moderation_data:1880238","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1880238":{"__typename":"ForumReplyMessage","uid":1880238,"id":"message:1880238","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:home-wifi-routers-nighthawk/message:1877106/message:1880238","revisionNum":1,"author":{"__ref":"User:user:2257"},"readOnly":false,"repliesCount":28,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-wifi-routers-nighthawk"},"parent":{"__ref":"ForumReplyMessage:message:1879106"},"conversation":{"__ref":"Conversation:conversation:1877106"},"subject":"Re: R7960P firmware not upgrading","moderationData":{"__ref":"ModerationData:moderation_data:1880238"},"body":"I have escalated this issue to engineering to investigate.
\n\n\n\n
DarrenM
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"81","kudosSumWeight":13,"postTime":"2020-03-25T09:41:41.372-07:00","lastPublishTime":"2020-03-25T09:41:41.372-07:00","metrics":{"__typename":"MessageMetrics","views":18555},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuNHwyLjF8aXwxfDM5OjF8aW50LDE4ODcxNjYsMTg4NzE2Ng","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxfDM5OjF8aW50LDE4ODcxNjYsMTg4NzE2Ng","node":{"__ref":"ForumReplyMessage:message:1887166"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1887166":{"__typename":"ModerationData","id":"moderation_data:1887166","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1887166":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:802952"},"id":"message:1887166","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:home-wifi-routers-nighthawk/message:1877106/message:1887166","revisionNum":2,"uid":1887166,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-wifi-routers-nighthawk"},"parent":{"__ref":"ForumReplyMessage:message:1880238"},"conversation":{"__ref":"Conversation:conversation:1877106"},"subject":"Re: R7960P firmware not upgrading","moderationData":{"__ref":"ModerationData:moderation_data:1887166"},"body":"DarrenM ,
Do you have any update on this?
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Zero_c00l wrote:Yeah I have the same problem. it tries to upgrade and after reboot it's still on the previous firmware (V1.4.1.44_1.3.5). You wouldthink Netgear test the upgrade file before publishing it, but I guess not!!!
You would hope the firmware was tested before posting. For the time I had a r8000 and r8000p I never got firmware that was bug free. In fact the same bugs existed firmware version after firmware version. Some say the firmware is farmed out to a 3rd party off shore. In any case there does not seem to be any testing or QA of the firmware before ship other then to see that it will load onto the router. There are bugs that are a year old and still are not fixed. I, personally, gave up on Netgear and went else where. More toward the commercial side. Lose things like parental controls when you do that, but I do not have any kids here to worry about.
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I've downloaded and tried pushing R7960P-V1.4.1.50_1.3.10.chk directly on an ethernet connection.
No error during the firmware upgrade process but after a reboot the R7960P shows
Firmware Version
V1.4.1.44_1.3.5
and prompts:
A router firmware upgrade is available.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":5,"repliesCount":0,"postTime":"2020-03-27T16:17:32.063-07:00","lastPublishTime":"2020-03-27T16:17:32.063-07:00","metrics":{"__typename":"MessageMetrics","views":18396},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:805557":{"__typename":"User","id":"user:805557","uid":805557,"login":"senadang","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-03-29T12:56:31.476-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:41"},"entityType":"USER","eventPath":"community:ejquo23388/user:805557"},"ModerationData:moderation_data:1882972":{"__typename":"ModerationData","id":"moderation_data:1882972","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1882972":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:805557"},"id":"message:1882972","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:home-wifi-routers-nighthawk/message:1877106/message:1882972","revisionNum":1,"uid":1882972,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-wifi-routers-nighthawk"},"parent":{"__ref":"ForumTopicMessage:message:1877106"},"conversation":{"__ref":"Conversation:conversation:1877106"},"subject":"Re: R7960P firmware not upgrading","moderationData":{"__ref":"ModerationData:moderation_data:1882972"},"body":"Any \"updates\" on this issue? I'm really close to returning the router and getting a different brand.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"102","kudosSumWeight":2,"repliesCount":0,"postTime":"2020-03-29T12:59:08.221-07:00","lastPublishTime":"2020-03-29T12:59:08.221-07:00","metrics":{"__typename":"MessageMetrics","views":18330},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:805670":{"__typename":"User","id":"user:805670","uid":805670,"login":"andynbaker","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-03-29T17:59:06.318-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:39"},"entityType":"USER","eventPath":"community:ejquo23388/user:805670"},"ModerationData:moderation_data:1883107":{"__typename":"ModerationData","id":"moderation_data:1883107","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1883107":{"__typename":"ForumReplyMessage","uid":1883107,"id":"message:1883107","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:home-wifi-routers-nighthawk/message:1877106/message:1883107","revisionNum":1,"author":{"__ref":"User:user:805670"},"readOnly":false,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-wifi-routers-nighthawk"},"parent":{"__ref":"ForumTopicMessage:message:1877106"},"conversation":{"__ref":"Conversation:conversation:1877106"},"subject":"Re: R7960P firmware not upgrading","moderationData":{"__ref":"ModerationData:moderation_data:1883107"},"body":"Mine is doing the same thing. Can't upgrade to the newest firware no matter what. I don't want to call support because I know what they are going to say: can you factory reset teh router?
ARRRGGGGHHHHH
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2020-03-29T18:01:01.787-07:00","lastPublishTime":"2020-03-29T18:01:01.787-07:00","metrics":{"__typename":"MessageMetrics","views":18309},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDE4ODMxMjEsMTg4MzEyMQ","node":{"__ref":"ForumReplyMessage:message:1883121"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1883121":{"__typename":"ModerationData","id":"moderation_data:1883121","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1883121":{"__typename":"ForumReplyMessage","uid":1883121,"id":"message:1883121","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:home-wifi-routers-nighthawk/message:1877106/message:1883121","revisionNum":1,"author":{"__ref":"User:user:801510"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-wifi-routers-nighthawk"},"parent":{"__ref":"ForumReplyMessage:message:1883107"},"conversation":{"__ref":"Conversation:conversation:1877106"},"subject":"Re: R7960P firmware not upgrading","moderationData":{"__ref":"ModerationData:moderation_data:1883121"},"body":"Yeah, that is what I'm going to do in the morning. Reset back to factory, try to update after that. I've lost my second 5ghz wifi channel, too. I'll let you know if it helps. If not, I'm taking back and getting a mesh system.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2020-03-29T19:45:35.428-07:00","lastPublishTime":"2020-03-29T19:45:35.428-07:00","metrics":{"__typename":"MessageMetrics","views":18298},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxfDM5OjF8aW50LDE4ODM1NzcsMTg4MzU3Nw","node":{"__ref":"ForumReplyMessage:message:1883577"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1883577":{"__typename":"ModerationData","id":"moderation_data:1883577","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1883577":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:801510"},"id":"message:1883577","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:home-wifi-routers-nighthawk/message:1877106/message:1883577","revisionNum":1,"uid":1883577,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-wifi-routers-nighthawk"},"parent":{"__ref":"ForumReplyMessage:message:1883121"},"conversation":{"__ref":"Conversation:conversation:1877106"},"subject":"Re: R7960P firmware not upgrading","moderationData":{"__ref":"ModerationData:moderation_data:1883577"},"body":"Reset back to factory settings, still unable to upgrade firmware, tried both manually and used automated.
Also lost second WIFI 5 GHZ, that started several days ago.
I gave up and returned to Costco.
Went with the Orbi Mesh system (RBR50) and two satellites (RBS50), little pricier than I wanted but, we are moving to a 6000 foot house in a couple months and I figured it was what was best for our situation.
I almost didn't buy NetGear products again, but I've had good luck in the past and didn't want one bad experience to cloud judgement.
The setup was routine and simple, and seems to be working well. Hoping it goes better than the nighthawk did.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"124","kudosSumWeight":1,"postTime":"2020-04-06T07:49:24.367-07:00","lastPublishTime":"2020-04-06T07:49:24.367-07:00","metrics":{"__typename":"MessageMetrics","views":9139},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDE4ODg5OTgsMTg4ODk5OA","node":{"__ref":"ForumReplyMessage:message:1888998"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1888998":{"__typename":"ModerationData","id":"moderation_data:1888998","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1888998":{"__typename":"ForumReplyMessage","uid":1888998,"id":"message:1888998","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:home-wifi-routers-nighthawk/message:1877106/message:1888998","revisionNum":1,"author":{"__ref":"User:user:804642"},"readOnly":false,"repliesCount":8,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-wifi-routers-nighthawk"},"parent":{"__ref":"ForumReplyMessage:message:1888156"},"conversation":{"__ref":"Conversation:conversation:1877106"},"subject":"Re: R7960P firmware not upgrading","moderationData":{"__ref":"ModerationData:moderation_data:1888998"},"body":"
Alex, that's called a \"feature\", not a problem. :smileyfrustrated:
My 2 cents: If you aren't experiencing problems without the update, forget about it. Ignore the \"update available\" nag message. Eventually, Netgear will release a new update which (probably) will work.
If you ARE having problems with the router, if it's under warranty, send it back. If not under warrenty, try rolling back to a previous update (look it up, down load the file, connect to the router via ethernet wire, and upload/apply old update from Administrator tools). If that works, make sure you turn off the \"automatic update\" switch in those same Admin tools.
Other than that, if out of warranty and the router is \"not working\", time to buy a new one. (\"Not working\" or \"problems\" is a wide open category. If something's wrong because you've mis-configured the router, resetting it to defaults may fix the problem for you, too. Resetting is your \"hail Mary pass\", i.e. or, \"if all else fails\" thingy. If it doesn't work after that, your router is probably bricked.)
Good luck to ya.
Alex2019 wrote:I am having problems with my router, I want to do the firmware update, but it does reboot again to say there is an update.
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I agree. Follow that old saying, \"If it ain't broke don't fix it\". Lots of folks take a working router and try through the auto update or app and wind up with a paper weight untll doing a tftp.
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My R7960P will not update to the V1.4.1.50_1.3.10 firmware. I was working with the techs on another issue for the Nighthawk phone app. They sent me a Beta firmware and it updated on the router. It did not fix the issue for the phone app. I tried first to update to V1.4.1.50_1.3.10 and it did not work. I then tried a factory reset, and it still did not update from the Beta firmware. They sent me a new R7960P. It will not update to the V1.4.1.50_1.3.10 firmware. My guess is there is a problem with the R7960P accepting firmware updates. And for those saying it's not broke so don't worry about fixing it???? It says there are security issues that were fixed in the update.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"233","kudosSumWeight":3,"repliesCount":0,"postTime":"2020-04-08T08:34:02.158-07:00","lastPublishTime":"2020-04-08T08:34:02.158-07:00","metrics":{"__typename":"MessageMetrics","views":9018},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:810419":{"__typename":"User","id":"user:810419","uid":810419,"login":"The_Smurph","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-04-08T19:42:14.075-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:38"},"entityType":"USER","eventPath":"community:ejquo23388/user:810419"},"ModerationData:moderation_data:1890049":{"__typename":"ModerationData","id":"moderation_data:1890049","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:805054":{"__typename":"User","id":"user:805054","uid":805054,"login":"Juice_22","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-03-28T10:28:29.745-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:38"},"entityType":"USER","eventPath":"community:ejquo23388/user:805054"},"ForumReplyMessage:message:1890049":{"__typename":"ForumReplyMessage","uid":1890049,"id":"message:1890049","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:home-wifi-routers-nighthawk/message:1877106/message:1890049","revisionNum":1,"author":{"__ref":"User:user:810419"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-wifi-routers-nighthawk"},"parent":{"__ref":"ForumTopicMessage:message:1877106"},"conversation":{"__ref":"Conversation:conversation:1877106"},"subject":"Re: R7960P firmware not upgrading","moderationData":{"__ref":"ModerationData:moderation_data:1890049"},"body":"Just as a heads up for those trying to roll back to an older firmware, that does not work as well. I tried OTA and hardwired firmware rollbacks and neither way worked. I will definitely been sending my money to ASUS for any future wireless setups.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2020-04-08T19:50:22.889-07:00","lastPublishTime":"2020-04-08T19:50:22.889-07:00","metrics":{"__typename":"MessageMetrics","views":8991},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDE4OTA4MzEsMTg5MDgzMQ","node":{"__ref":"ForumReplyMessage:message:1890831"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1890831":{"__typename":"ModerationData","id":"moderation_data:1890831","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1890831":{"__typename":"ForumReplyMessage","uid":1890831,"id":"message:1890831","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:home-wifi-routers-nighthawk/message:1877106/message:1890831","revisionNum":1,"author":{"__ref":"User:user:805054"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-wifi-routers-nighthawk"},"parent":{"__ref":"ForumReplyMessage:message:1890049"},"conversation":{"__ref":"Conversation:conversation:1877106"},"subject":"Re: R7960P firmware not upgrading","moderationData":{"__ref":"ModerationData:moderation_data:1890831"},"body":"I'm having the same issue. I opened a support case 2 weeks ago and support was initially responsive, since last Thursday they have ignored me. I've tried rolling back firmware without luck. And my 2 5GHz bands will randomly lose the connection. It's usually the second one that causes me more issues, but it will periodically lose the first 5 GHz band, but I have seen issues with the 2.4GHz band, but that's been very infrequent. I can't believe that their support teams are not helping us.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2020-04-09T20:16:40.414-07:00","lastPublishTime":"2020-04-09T20:16:40.414-07:00","metrics":{"__typename":"MessageMetrics","views":8898},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxfDM5OjF8aW50LDE4OTE0MDAsMTg5MTQwMA","node":{"__ref":"ForumReplyMessage:message:1891400"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1891400":{"__typename":"ModerationData","id":"moderation_data:1891400","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:1891400":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:804642"},"id":"message:1891400","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:home-wifi-routers-nighthawk/message:1877106/message:1891400","revisionNum":1,"uid":1891400,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-wifi-routers-nighthawk"},"parent":{"__ref":"ForumReplyMessage:message:1890831"},"conversation":{"__ref":"Conversation:conversation:1877106"},"subject":"Re: R7960P firmware not upgrading","moderationData":{"__ref":"ModerationData:moderation_data:1891400"},"body":"You've not really been all that specific about your issue here. Was your R7900 router working fine, and then stopped after an upgrade attempt. What firmware version do you have now? When you say that you've tried rolling back firmware, from which version, to which version. You also didn't mention how you've been testing, e.g. what devices you've been connecting via 2.4 versus 5G bands, do they both experience identical problems, are you right next to the router when testing, is it dropping the connect in certain areas of your house, is this a new router, or old?
This thread generally just describes a problem with ONE, single router firmware version: V1.4.1.50_1.3.10
No one here has spoken of router problems with previous versions, in my case, I'm on V1.4.1.44_1.3.5.
So, I'll make a couple of blanket observations that may or may not help you.
1) 2.4 Ghz bands have a longer range, 5 Ghz, are better, closer to the router. 2.4 Ghz penetrate structures better than 5 Ghz, but 5 Ghz, will always be your faster connection, as long as you CAN connect. Remember those facts as you test against these bands.
2) In my experience with cable modems and routers, they last somewhere about 18 months, sometimes twice that, but they definitely degrade over time. You can see the cable modem problems by reviewing \"correctables\" and \"uncorrectables\", as well as power levels on your Admin cable connection utility map. There isn't an easy way to diagnose router problems, but they all lose range and the ability to hold connections in time, again, this is in my personal, 35 years of experience. Firmware upgrades don't change that. Mainly, they plug security holes or add a few new features.
3) I recently upgraded from an R7900 to R7960. I was having trouble with all my phone and PC/laptop devices. I didn't have problems with, say my cell phones on public networks, and I had several laptops with the same problem. I guessed that the R7900 was going south. So, I first tried a mesh router extender, with no real success, and then went to the R7960, again, with very little improvement. At that point, I tried a \"hail Mary\" pass, and bought a new $15 wireless adapter for my laptop. Well, shazam! From 10-12 mbps, and an unstable connection, to 220 mbps, with a bulletproof connection. Then I upgraded our several year old cell phones, and again, 220 mbps from anywhere in the (3000 sq ft, 3 story) house, and out on the street. Turns out, it was my old devices that were aging out, and the original R7900 router, was doing just fine (though the R7960 is much better).
Moral(s) of the story:
a) Test with multiple devices. You can get phone apps, Netgear nighthawk has one, and there's I use called \"WiFi Analyzer\", that will show your router signal strength in relation to other routers nearby, including channel conflicts. There's also some that will map your signal strength out all over your house, and help as you adjust the attenas to achive maximum broadcast effective range. Test near and test far, from the router.
b) Obviously, if you're having problems with a PC/laptop connection, the first test is to eliminate the wireless AND the router. Connect direclty to the your cable modem, reboot, and verify that you have a good signal (high mbps) to your cable modem. Second, test by wire from your router to PC; there should be almost no dropoff in MBPS. (If you do see significant drop off, try swapping your Cat5/6 cable between router and cable modem with a new, CAT6 wire.)
c) Upgrade to the lastest available firmware before the buggy 1.4.1.50 version. (You can locate and download a file with that earlier firmware to your PC, then connect to the router via CAT6 wire to your PC, and in the R7900 admin dialogue, under router update, use the \"browse\" feature to locate, and upload the file (unzip it first)).
d) If ALL your network devices are old (as mine apparently were), try getting a friend or neighbor with a new phone to test against your router. PC adapters have firmware updates as well, and you should ensure that you're on the latest version. If you're using an older laptop, try my $15 solution, i.e. a new USB adapter. You may ultimately need to upgrade your devices. Network routers and adapters DEFINITELY have a limited life expectancy. If if they \"work\" after years of use, they are probably working degraded, i.e. producing FM waves that are no longer in spec.
If all else fails, pick up a new router, save the receipt, install and test. If it doesn't fix the problem, return it, and call a professional/cable company for help. Most cable companies will now send you a combo modem/router, and no longer charge monthly fees (least mine doesn't; they'd prefer to have everyone on their equipment - fewer service calls).
Good luck. Hope some of this helps you.
Juice_22 wrote:I'm having the same issue. I opened a support case 2 weeks ago and support was initially responsive, since last Thursday they have ignored me. I've tried rolling back firmware without luck. And my 2 5GHz bands will randomly lose the connection. It's usually the second one that causes me more issues, but it will periodically lose the first 5 GHz band, but I have seen issues with the 2.4GHz band, but that's been very infrequent. I can't believe that their support teams are not helping us.
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R7960 router
Same issue as other users. NETGEAR has released a faulty firmware update and is not addressing the problem.
They want me to buy additional software? Not until they respond to this issue!
I used the Netgear Firmware Update Assistant to try and upload the firmware from Netgear's server,
Current Firmware Version 1.4.1.44
New Firmware Version 1.4.1.50_1.3.10
It went through the motions of downloading and 'updating', rebooting the router, but without a change to the current version (Firmware Version V1.4.1.44_1.3.5)
This was tried 2 times without any change to firmware.
I then used the manual process to update through downloading zip file to a directory.
Going to NetGears site and downloading the R7960P-V1.4.1.50_1.3.10.zip, unzipped it and I used the R7960P-V1.4.1.50_1.3.10.chk file.
Using the manual process within the Routers Updater, I tried to update firmware again, again went through the motions and router rebooted.
This was tried twice without any changes in the firmware.
Went through logs Administration logs (with every option checked previously) and no errors concerning the update were found.
Hence my problem.
I have the same problem. Firmware will not update.
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Click on it the \"a router firmware upgrade is available\" bubble, it does its thing. Router restarts and still displayes Firmware Version V1.4.1.44_1.3.5 with the upgrade bubble still there.
Go into the Nighthawk App on my phone, connected to the home network, shows upgrade available, click it. App looks like upgrade is being performed. Router restarts, same thing.
Downloaded the upgrade from the internet and saved it locally.
Unzipped, selected the file, performed the update, NOPE still showing the same firmware version.
So something is broken.
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DarrenM , any updates after your escalation?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"201","kudosSumWeight":1,"postTime":"2020-04-25T14:12:55.794-07:00","lastPublishTime":"2020-04-25T14:16:08.877-07:00","metrics":{"__typename":"MessageMetrics","views":8472},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDE5MDE1NjAsMTkwMTU2MA","node":{"__ref":"ForumReplyMessage:message:1901560"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDE5MDE1NjAsMTkwMTcwNw","node":{"__ref":"ForumReplyMessage:message:1901707"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:1901560":{"__typename":"ModerationData","id":"moderation_data:1901560","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:42":{"__typename":"Rank","id":"rank:42","position":32,"name":"Aspirant","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:921574":{"__typename":"User","id":"user:921574","uid":921574,"login":"RayinAlaska","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-01-23T19:57:02.778-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:ejquo23388/user:921574"},"ForumReplyMessage:message:1901560":{"__typename":"ForumReplyMessage","uid":1901560,"id":"message:1901560","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:home-wifi-routers-nighthawk/message:1877106/message:1901560","revisionNum":1,"author":{"__ref":"User:user:819004"},"readOnly":false,"repliesCount":5,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-wifi-routers-nighthawk"},"parent":{"__ref":"ForumReplyMessage:message:1901369"},"conversation":{"__ref":"Conversation:conversation:1877106"},"subject":"Re: R7960P firmware not upgrading","moderationData":{"__ref":"ModerationData:moderation_data:1901560"},"body":"Well glad I found this thread. Mine won't update the firmware but it does show the GUI updated.
Hardware Version | R7960P |
Firmware Version | V1.4.1.44_1.3.5 |
GUI Language Version | V1.4.1.50_2.1.46.1 |
It asks if I want 1.4.1.50_1.3.10
I wonder if they will fix it ever?
Just an fyi I got that same email.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":4,"postTime":"2021-01-23T20:10:44.340-08:00","lastPublishTime":"2021-01-23T20:10:44.340-08:00","metrics":{"__typename":"MessageMetrics","views":5736},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1901707":{"__typename":"ModerationData","id":"moderation_data:1901707","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:808618":{"__typename":"User","id":"user:808618","uid":808618,"login":"Toki73","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-04-04T21:32:50.954-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:ejquo23388/user:808618"},"ForumReplyMessage:message:1901707":{"__typename":"ForumReplyMessage","uid":1901707,"id":"message:1901707","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:home-wifi-routers-nighthawk/message:1877106/message:1901707","revisionNum":1,"author":{"__ref":"User:user:804642"},"readOnly":false,"repliesCount":23,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-wifi-routers-nighthawk"},"parent":{"__ref":"ForumReplyMessage:message:1901369"},"conversation":{"__ref":"Conversation:conversation:1877106"},"subject":"Re: R7960P firmware not upgrading","moderationData":{"__ref":"ModerationData:moderation_data:1901707"},"body":"I just checked when version 1.4.1.50.1.3.10 was last updated.
Last Updated:03/20/2020 | Article ID: 000061779
At this point, there are only a couple of logical conclusions that one can draw from Netgear's lack of response:
I've already posted that I'm an IT professional. I'm not a network pro, but I know servers, clients, networks, switches, and routers pretty well, and have been using Netgear equipment both personally and professionally for 20 or 25 years. I went from understanding and sympathizing with Netgear's staff (hey, who hasn't rolled out a buggy release; it happens), to being irritated, to being pretty darn angry. When Netgear is sending me email about an update I didn't apply, it means (1) they have my email, and know what equipment I am running, (2) they know from their distribution software which routers have applied their updates, and which have not, and (3) they think that this customer is too stupid to keep their router updated. However, they don't seem to know or care, that I CAN'T apply their latest firmware update rollout, because of NETGEAR'S own incompetence.
I just bought this router and can't return it. At this point, I'm done with Netgear. I can cite other tech companies which dissolved into putty once they off-shored their operations, and that I will no longer buy from, personally or professionally. I'm adding Netgear to that list.
I'll never buy Netgear equipment again, nor recommend Netgear products.
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It says it updated but shows the old firmware. I go to open a support case and it says the support is expired. I have owned this router since the end of October last year. 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