R800 Unable to update firmware

[Spawn66]

After a succesful installation, update and configuration if my router, I noticed there was a new version of the firmware (1.0.3...).

If I try an automatic update, netgear genie tells me it's up to date, which is not true. So I have tried a manual update with the downloaded file. The problem I have is that each time I try to install it, I have a message that warns me I wull be disconnect from the Internet during the process. So, when the installation begins after a few seconds it stop.

Anything i can do about it?

[Retired_Member · Accepted solution]

I meant to include do a factory default first .....long day ....

[Retired_Member]

What is the complete file name you're trying to load.

[Spawn66]

It's the good file don't worry (*.chk if I remember well).

The problem is the installation process cannot be conpleted because the router disconnect from the web so the installation screen always switch to a new one that indicates the lost of internet connection!

Its kind of frustrating..

[Spawn66]

Is it normal to have the warning that the router will disconnect from the internet before trying to upgrade the firmware?

[Retired_Member]

....disconnect all other cables including WAN....  Try updating with pc connected via lan port

[Spawn66]

Ok here's what i did :

Disconnect all cables from the router

Turn off wi-fi

Connect my laptop directly to the router

Connect to the router via www.routerlogin.net

Try to upload and install the .chk file

Doesn't work, same result. I get a page that tell me the webpage is not accessible...

Am I the only one with this issue??

[Retired_Member · Accepted solution]

I meant to include do a factory default first .....long day ....

[rckrz6]

my r6400 tells me its up to date also when theres a newer version posted on the support page.  I don't get it

[JamesGL]

Hi rckrz6,

You can update the software manually.

http://kb.netgear.com/app/answers/detail/a_id/23960/~/upgrading-your-router-firmware-manually

[Spawn66]

Ok the hard reset made it works (using the automatic update). Thanks!

I hope I will not have to do that every time... Plus, I'm not sure the manual update will work.

[LeeH]

You also need to do a hard reset after you flash.