NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Bobby121418's avatar
Bobby121418
Aspirant
Nov 29, 2021

R8000 NAT/port forwarding issue

Hi,
I just got the R8000 and it sits between my service provider modem/router and my Synology NAS.
I have configured the R8000 to be on a different subnet (192.168.1.1) to my broadband provider (EE Smarthub) (192.168.0.1). The EE Smarthub no longer has DHCP enabled nor am I using its WiFi. I have also configured port forwardings on both routers to get remote access to my Synology.
The problem: I can access my Synology NAS from external network using the DDNS configured domain, but cannot do the same on the internal LAN. I can however access it locally by using its local network IP address (192.168.1.X).

Can anyone please help?
Many thanks
Bobby

9 Replies

  • This would be a double NAT condition which isn't recommended.

    https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.
    3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
    https://kb.netgear.com/24104/How-do-I-change-my-Nighthawk-router-to-AP-mode-after-I-ve-already-run-setup

     

    Try option #1 first, if not, #2...

    • Bobby121418's avatar
      Bobby121418
      Aspirant
      Hi,
      Thank you very much for your suggestions. I have in fact configured as option 2 as you suggested because the modem/router does not allow bridge mode. I am still however having the issue I mentioned.
      Thanks
      • FURRYe38's avatar
        FURRYe38
        Guru

        Depending upon now well the DMZ or IP pass thru is on the ISP Modem, you may still encounter the double NAT issue. 

        You may need to put the R8000 in to AP mode and let the ISP modem handle the NAT.