R8500 not registering ReadyCLOUD

[Dootchie]

Hi I bought the R8500 Nighthawk Router and I connected my WD My Book Essential 2Tb (model WDBACW0020H8K-01) and I change the share name to "MyDrive" and I'm able to get to my drive by doing \\mydrive\usbdrive however I cannot 'register' it. 

I've created, deleleted and recreated the ReadyCloud account numerous times, but all the "Register" page does is "refresh" when I put in my username/password and hit "Register". I don't get an error or anything and I deffinately don't get a "successful" message....

I'm on Firmware V1.0.2.54_1.0.56.

Anyone else have an idea?

[ElaineM · Accepted solution]

Kindly verify if removing any special character in your password will work.

[ElaineM]

Hi @Dootchie Can you post a screenshot?

I have just tried this right now and it's working on my end.

[Dootchie]

Here is a screen shot and one better i attached a movie

Here is the link to the video.

http://www.ochapparel.com/Content/Uploads/Router.zip

[ElaineM]

If you don't mind, kindly PM me the login details and I'll try it on my end.

[ElaineM · Accepted solution]

Kindly verify if removing any special character in your password will work.

[Dootchie]

THAT WORKED!!!!!!!!!!!!!!!!!! THANK YOU SOOOO MUCH! IT'S NOW REGISTERED!!!!!!!!

[ElaineM]

You're very welcome!

[afgeekfamily]

I have tried all the suggested fix actions to get my router and my usb device to register with ReadyCloud.  I have created a password that is really basic with no special characters, still no joy!!  I am able to connect to my ReadyShare through smb and have even successfully downloaded, installed and signed in to the ReadyCloud app for Mac.  Any suggestions would be welcomed.  I just want to use my data anywhere I am and not be tethered to my local Wifi network.  I am using firmware version is V1.0.2.54_1.0.56.  

[Dootchie]

Hi, what worked for me was I had to change my Cloud password to NOT have special Characters (remove $,#,@,!, etc). After I did that I was able to log into the admin screen (http://routerlogin.net/) and Register my Cloud device

[afgeekfamily]

So the password has to be even more basic than the one I originally put in.  I can't believe how stupid of a password I put in for this to work, but it is working.  Thank you.