Hi all, I just made this account so that I could post an issue and it's fix. I have the Nighthawk X4 AC2350 (R7500v2) and for a while now the media hard drive I have connected via USB using ReadySHARE just vanishes from the media server list all my home devices (TV, Xbox, Playstation, Phone etc...) about 5 to 15 minutes after setting it up or rebooting to get it to work.
So basically I connect a hard drive, set it all up via ReadySHARE and it's there, visible on all devices for a VERY short amount of time. Then it vanishes, I can't find it on any device. I can however connect to the shared folders on it with my PC. It's had me stumped for ages. So much so I had just completely stopped using it for the last year. But I got a new hard drive and wanted to start using it again so I spent a long while trying to figure it out. I checked a lot of pages on here and noticed a lot of people had a similar, if not the exact same issue.
After a lot of messing around I found a fix that seems to be working perfectly. I downgraded my firmware back to R7500v2 v1.0.3.40 (from 2019) and amazingly this fixed the issue. ReadySHARE is working perfectly again, So somewhere along the way Netgear basically broke it via one of the firmware updates (the latest version being: R7500v2 v1.0.3.50 Hot Fix).
So this is a PSA; if you have this issue, downgrade your firmware to an earlier version from here: https://www.netgear.com/support/product/r7500v2#download (again R7500v2 v1.0.3.40 being the version that worked for me). If you have a different router and have this issue it might be an idea to try find an earlier firmware for your router too, something from around 2019.
If anyone from Netgear reads this please FIX THIS ISSUE IN A NEW FIRMWARE UPDATE!
Re: ReadySHARE Media Drive constantly disconnecting
I don't know what point you're trying to make. Whether the product is 3 years or 10 years old the fact remains they broke it with a firmware update, didn't let the people who own the bloody thing know and just left it like that. The fix I posted will help those people. Your replies won't, they're not helpful in the slightest.
Re: ReadySHARE Media Drive constantly disconnecting
They have literally released a firmware update that breaks a pretty big part of the routers functionality and they push you to update the router with this new firmware every time you go to the routers settings page. That's a pretty big deal. They definitely need to fix their mistake regardless of how old it is. You can't just break your product and then say sorry I'd love to fix my mistake but your product is too old, go spend $200 plus on a new one.
This is a rather big issue and a very bad look. If you let companies away with this kind of thing then after 3 years they can push updates that break their products so you're forced to buy a new one all the time. I'm thinking the legality of that is dubious to say the least!
So yes Netgear you 100% definitely need to fix this. Also after reading the forums here I'm pretty sure this issue is present of some of their other products.
