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Philbomb's avatar
Philbomb
Aspirant
Apr 30, 2018
Solved

Router Dropping Internet Connection

My router drops it's signal multiple times daily.  I downloaded an update about two weeks ago.  Prior to the update. this was not happening.   What do I do to regain a consistant signal?

Troubleshooting
  • Blanca_O's avatar
    Blanca_O
    Jun 13, 2018

    Hi Philbomb, 

     

    Have you tried changing the channel on the router? 

     

    You may want to try to play around with the channels to see which channel is best to use.

     

    Here's a reference of how to change wireless channel: 

    https://kb.netgear.com/23783/

     

    Regards, 
    Blanca 
    Community Team
     

4 Replies

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  • JamesGL's avatar
    JamesGL
    Master
    May 04, 2018

    Hi Philbomb,

     

    Does it happen on both wired and wireless devices?

    Have you reset the router to factory default?

    • Philbomb's avatar
      Philbomb
      Aspirant
      May 04, 2018
      It happens on wireless connections. Yes, I reset the router to factory specs.
      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Jun 17, 2018

        Hi Philbomb, 

         

        We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

         

        Regards, 
        Blanca 
        Community Team