NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Strange mail from Netgear?
|
I get this email today.
I checked my firmware,,,,,,,, but no update.
I think its phishing mail.....what do you think ?
I live in Europe, The Netherlands
Kind regards, Godley
Godleywrote:
So is this email Scam.....or does Netgear notify me on a wierd way without the model number.Yes, they do - it's not Scam. It's common from an official source, the URLs point to official Netgear resources.
The message is generic and not customized for your router model. Unclear if it was sent only to users with router on the myNetgear product registration, or to all MyNetgear accounts which have not opted-out from allowing Netgear to send emails. Undoubted, the message content is lame, and reads like a phishing message - however good email providers have the capaility to reliably detecting scam, phishing, ... nowadays. If you still get these direct to your inbox - change your email provider.
FMI -> https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Bogus-e-mail/m-p/1540883#M88285
21 Replies
I received the same email just recently. And after checking for firmware updates from the router itself and the router itself not finding an update I came to the conclusion that this was simply a poor, hamfisted attempt by the Netgear's marketing department to get us to download the "Nighthawk App" for whatever reason they felt it necessary we do so.
I'm hoping that Netgear isn't going to start emailing these somewhat deceptive marketing emails out as a rule as they don't reflect well on the Netgear brand.
We've improved your security.
Download the latest firmware to stay up-to-date.Use the Nighthawk App (formerly NETGEAR Up) to update your firmware. Just download the app and open it while connected to your NETGEAR WiFi at home.
Watch this video to learn how.
Download the app here:
For more information about the security enhancements, please visit our Security Advisory Page and enter your model number in the Security Advisory Search box, then press Enter.
If you don't have an iOS or Android capable device, visit this page.
Benny_Cemoli wrote:I received the same email just recently.
xx
Similar, but essentially different mail from the one quoted initially which does have no signs of the Nighthawk App. Lack of a new quote, this caused confusion before. Now the uneducated reader here can understand this a little bit better. Still lame (the mass emails, not the community rant) indeed.
Benny_Cemoli wrote:
I came to the conclusion that this was simply a poor, hamfisted attempt by the Netgear's marketing department to get us to download the "Nighthawk App" for whatever reason they felt it necessary we do so.
That's about the most sensible interpretation I have seen of this episode.
I also received this email from security@e.netgear.com for my R7000
For the R7000 there is a new firmware : https://kb.netgear.com/000055563/R7000-Firmware-Version-1-0-9-28
It "Supports Auto Firmware upgrade" and "Fixes security issues"
The last thing that I want is a firmware that automatically updates itself since the chance of breaking things with a new firmware is very high.
Anyway I am running XWRT-VORTEX as firmware on my R7000 and it's much more stable.
ringlordwrote:For the R7000 there is a new firmware : https://kb.netgear.com/000055563/R7000-Firmware-Version-1-0-9-28
It "Supports Auto Firmware upgrade" and "Fixes security issues"
You would have been disappointed - the 1.0.9.28 is not in the automatic update feed yet.
ringlord wrote:
The last thing that I want is a firmware that automatically updates itself since the chance of breaking things with a new firmware is very high.
Wth the current team of banana planters working on Nighthawk firmware updaes I must fully agreee with you.
I received this email, which most def comes from Netgear and followed the link to the app store on my iPad. I downloaded the iOS app from Netgear and it went through its paces on the router. The app was never able to log back on, for some reason the Internet is being fed to it, but it doesn't link.
I cannot log on to it when I have it connected via hardware to my R6220 via routerlogin.net nor its IP#, I cannot log into as mentioned using the app - even though it's sending out a WiFi signal - because it's not connected to the internet. For all intents and purposes, the firmware upgrade - which the R8000 needed - via the Apple iOS "Nighthawk" app basically bricked my router. I can't even get the factory defaults back. Does anyone have instructions for flashing the original or last version firmware back to it using terminal logon?
Looks like Netgear is up to its usual tricks, send out an update email just before a holiday weekend:
Re: Update firmware question... - NETGEAR Communities
I got this email today (from Netgear not SPAM) stating there is a firmware update for my router.
Once again, I check using the router Firmware update feature and check the Netgear website and no Firmware update.
I am getting sick and tired of Netgear sending these emails to me since EVERY time I check there is not a Firmware update.
Netgear, are you just trying to waste my time (and others) and piss us all off? If so, your doing a great job!
Stop sending us these stupid emails unless there is REALLY a Firmware update available for our router.Netgear seems like they are trying to a small step toward better router security with the emails, but they need to work the bugs out time will tell how they do. I do not think that it will happpen soon.
- There was an email scheduled to be sent out around this time of this nature.
You can of course go to www.netgear.com/support and lookup your product and manually check for available updates- Well...my router and netgear site both says No Update.
My Nighthawk R8000 is healthy
So is this email Scam.....or does Netgear notify me on a wierd way without the model number.
Kind regards
> I think its phishing mail.....what do you think ?
I can't see the header of your e-mail message.
https://community.netgear.com/t5/x/x/m-p/1540808You could go to the Netgear web site and check at the support to see if there is new firmware for your router, without seeing the header hard to say for sure I would wound not trust it to far.You may want to check your system for any rootkits and spyware with a good anti virus program.
