This NETGEAR device is already registered to another account

[Ixler8]

I am getting the following message when trying to enable remote management:
This NETGEAR device is already registered to another account
This device was purchased used. How can I connect device to my account?

[Ixler8 · Accepted solution]

It works! The last step I was missing was rebooting the router.
Hope someone finds this helpful.

[Ixler8]

I think I have resolved the issue. The previous owner needed to deactivate the device from their NETGEAR account via the web. I would be reluctant to buy from secondary market unless you are familiar with previous owner.

[Ixler8]

So this only resolved half of my issue. Now the router shows up under my profile at my NETGEAR account. However it will not let me turn on Remote Management and I am getting the same error message. Evidently this can only can be resolved by NETGEAR tech support?

[Ixler8 · Accepted solution]

It works! The last step I was missing was rebooting the router.
Hope someone finds this helpful.