NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Unknown Error 109 during Firmware Update
Current Firmware: 1.0.9.26_10.2.31
In attempting to get the latest Firmware Update 1.0.9.28_10.2.32, after accepting "Yes" to start the update it begins to start downloading... Then within 3 se...
Hi akak and jcd1126,
I tested it in our laboratory and was not able to reproduce the error. I have successfully updated the firmware from 1.0.9.26_10.2.31 to 1.0.9.28_10.2.32. I updated it using the check button in the router web interface and also tried the manual update. The browser I used is Chrome.
How did you update the firmware?
I suggest to manually update the firmware. Here's the reference link:
There is also Hot Fix firmware available. I recommend to update the firmware to the latest version.
https://kb.netgear.com/000057097/R7000-Firmware-Version-1-0-9-30-Hot-Fix
Regards,
Blanca
Community Team
> Unknown Error: 109
Normally I prefer plain text, but that's strange enough that a
picture might be interesting.
> [...] Keep getting error code 109.
If it's repeatable (inescapable?), then it may be time to try the
TFTP recovery scheme:
https://community.netgear.com/t5/x/x/m-p/1533866#M87578
It isn't destructive and nothing needs to be recovered, but it is repeatable.
Again, the update begins to start downloading, then within 3 seconds the following error appears: Unknown Error: 109
Then it jumps to the Internet Setup Page and all the original settings still there.
I wonder if Netgear realizes there is an issue, and is it an issue with the current update not being able to process ANY future updates or something else? If this current update addresses the VPNFilter exploit, I'd like to get it on!
> [...] it is repeatable.
Ok.
> I wonder if Netgear realizes there is an issue, [...]
Perhaps there's a problem with your particular R7000, and not a
general problem with the R7000. It's possible that your firmware is
corrupt, and that it can't perform a firmware load operation. Your
R7000 could also have a hardware problem.
> [...] is it an issue with the current update not being able to process
> ANY future updates or something else? [...]
There have been many reports of R7000 units being updated from
"V1.0.9.26_10.2.31" to various later versions, so it seems unlikely that
this is a general problem with "V1.0.9.26_10.2.31" or the R7000.
> If it's repeatable (inescapable?), then it may be time to try the
> TFTP recovery scheme:
>
> https://community.netgear.com/t5/x/x/m-p/1533866#M87578
Still my advice.
> [...] If this current update addresses the VPNFilter exploit, [...]
Judging by the date in the Release Notes file for "V1.0.9.28_10.2.32"
("Last Updated:04/03/2018"), I wouldn't expect it to include a fix for a
problem which was announced after that date.
There is also a "Hot Fix" kit, "V1.0.9.30_10.2.33_beta" ("Last
Updated:04/30/2018"), which, I'd guess, is no better in this respect.
(Look for "Security Hotfix Downloads (Beta Firmware)" under "Pick a
Topic" on http://netgear.com/support/product/r7000.aspx .)
But, in any case, if the normal firmware load procedure always fails
on your R7000, then any update would seem to need to be done using some
alternative method.Hi akak and jcd1126,
I tested it in our laboratory and was not able to reproduce the error. I have successfully updated the firmware from 1.0.9.26_10.2.31 to 1.0.9.28_10.2.32. I updated it using the check button in the router web interface and also tried the manual update. The browser I used is Chrome.
How did you update the firmware?
I suggest to manually update the firmware. Here's the reference link:
There is also Hot Fix firmware available. I recommend to update the firmware to the latest version.
https://kb.netgear.com/000057097/R7000-Firmware-Version-1-0-9-30-Hot-Fix
Regards,
Blanca
Community Team
I'll try the manual upgrade. Here is a video if it helps you to see what we are seeing: