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Forum Discussion
Wifi 6
What happened to supporting a product? Customer "support" pretended they couldn't hear me, then hung up...now they want me to rely on other customers to fix their crappy product? Really?
1 Reply
Are you here seeking hekp or ro have a moan?
If you called a telephone number that you found with a web search IT WASN'T NETGEAR. There are too many scam sites out there that try to look like Netgear but in reality are dodgy operations that can damage your network and your bank balance.
There is no phone support for Netgear. You do it via the support portal:
Contact Us | Support | NETGEAR
First you have to register your device to confirm that it is eligible for the 90-days free support. Start here:
MyNETGEAR | Product Registration
Start a case and, with luck, they will contact you.
After 90 days, Netgear does not provide paid support. It farms that out to GearHead.
Or you can try to sort it out here. That costs you nothing. But first find the right section to post your message. Based on the Wifi 6 reference, my guess is that this isn't it.
