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Re: iphones will not download apps or updates on wi-fi.
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Within the past few months I have lost the ability to download any apps or even updates for my apple devices when connected to wifi. I called Apple to troubleshoot and there is no problem on their end. I confirmed this by connected to a different wifi router and everything works perfectly. My Netgear router is working fine otherwise, just will not allow apple downloads.
I have not reset the router, but have rebooted it and unplugged it a number of times still with no resolution.
I am running the latest version V1.0.1.68_1.0.1.
Any ideas?
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Let us know if that helps.
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Re: iphones will not download apps or updates on wi-fi.
How old are your iPhones, and do you have the latest version of iOS installed on them (iOS version 12.1.2)?
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Re: iphones will not download apps or updates on wi-fi.
Good info for all of us iPhone users.
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Re: iphones will not download apps or updates on wi-fi.
Thanks. I already cleared everything when talking with Apple Support. We are using iPhone 7s. It didn't work. All phones are running the most up to date ios.
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Re: iphones will not download apps or updates on wi-fi.
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Let us know if that helps.
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Re: iphones will not download apps or updates on wi-fi.
Is the iPhone getting a network connection?
Can you use safari to browse the Internet? This is just a test to see that you do have wireless connection.
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Re: iphones will not download apps or updates on wi-fi.
For all mobile devices (iOS, Android, Windows, etc.) it’s recommended to reset the Network Settings once a month or so, and every time you update the operating system. That makes sure your cellular modem and Wi-Fi chipsets all have the latest firmware, drivers, and cell tower information.
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Re: iphones will not download apps or updates on wi-fi.
Thanks for your responses. First, the phones work perfectly over WiFi for everything except downloading apps and downloading any iphone updates. I'll reset the router to factory settings and try the recommendations of no repeats and let you know if that works.
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Re: iphones will not download apps or updates on wi-fi.
Resetting the router to factory setting has resolved the problem. Thanks for the help.
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