NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
"Connection has been reset" when trying to access router setup pages
When trying to access the router setup pages from my main PC, (Windows 10 64-bit with Anniversary update, wired) all it brings up is "The connection was reset", it won't even bring up the login box. ...
First you must reset your router with the reset button on the back pressed in for about 10 seconds until the power light turns orange and starts to blink.
Second Kaspersky has been known to cause this problem. It must be uninstalled and reinstalled in order to get the login to the router back. Not sure about the procedure but searching this forum will show you other peoples solutions to this problem.
Henderson wrote:Uninstalling Kaspersky vs just disabling it actually solved the issue, I didn't have to resort to a factory reset of the router (I was certain it wasn't anything about the router anyway). What's odd though is that both PCs and the laptop also have Kaspersky installed, the same version in fact.
I'm hoping that the problem doesn't come back when I reinstall Kaspersky now. Is there a particular setting or a part of Kaspersky that is causing the issue?
The Kaspersky issue has been a long running saga here.
Unable to access router management page with Kaspersky installed | Answer | NETGEAR Support
One wrinkle seems to be that after uninstalling Kaspersky you have to access the router's interface before you reinstall Kaspersky. If you do that, then you will have access whenever you want it.
Just in case anyone thinks that this is a fight between Kaspersky and Netgear, I have seen reports of the same problem with other makes of router and modem.
Thanks for the additional info. I did make sure I could access the router setup after I uninstalled Kaspersky, so I was good there, and after installation I can still access the router pages.
What's really odd is that I've been using Kaspersky well over 6 years now (probably closer to 10), and never had this problem. Plus it's on the other PC and laptop that have had no problems. There was no major update to Kaspersky recently other than nightly virus definitions, I installed the newest version last summer and have had no problems accessing the router setup pages since then, not until this last week. I also thought disabling it and certainly booting into safe mode where it's not even started would have ruled out any problems coming from the AV program, but apparently not. Only the complete uninstall worked in my case.
One Netgear user reported that one of those recent signature updates killed their access to the router. But this has never been a logical bug that people can pin down. Like you, some people have a number of machines, some work fine with their routers' access while Kaspersky kills others.
This message shows that it is a widespread issue:
Solved: Kaspersky Router Connection Reset issues. Blocked admin pages.
There are plenty more where that came from.