switching to IPv6

[SRavetti]

im having issues switching from ipv4-ipv6 when i enter the site to get into router setting the user name admin and password password dont work....my xbox wont connecto using ipv4 for some reason , can anyone help me?

[plemans]

what modem/gateway do you have? 

What firmware is on it? 

Do you have ipv6 enabled? 

[SRavetti]

if you could tell me where to find that info ill glady share, im such a noob with this stuff! i just want to play my xbox on a wired connection lol

[SRavetti]

firmware V1.0.4.100

modem is from spectrum if that helps

and no i dont have ipv6 enable as i cant log into the router

[plemans]

Is it giving you incorrect password/login result? 

When you first set it up, it asks you to change the password. 

So if you don't know your password, then you'd need to use the password recovery option. 

If you didn't set it up, then you'd need to factory reset to get back in. 

[SRavetti]

so i just spoke with spectrum they said i need a cat6 ethernet cable and it should work just fine, so im goin to run out and get one and see if that changes anything, im almost positive but before i moved with same router and modem i was able to hardwire using this cord with existing equipment

[plemans]

the cable shouldn't impact ipv4-ipv6 settings. It also shouldn't impact your password

[SRavetti]

so if i dont remember setting up a user name and password, how do i reset the router so i can do so?

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@plemans wrote:

the cable shouldn't impact ipv4-ipv6 settings. It also shouldn't impact your password

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[plemans]

Push and hold reset for 7-15 seconds while powered on. 

That'll reset it back to factory. Then follow the install guide. 

There's a support site with access to manuals, firmware, install guides, etc.
Go to https://www.netgear.com/support/
Type in your model number and from there it'll take you to the above.
Its a great resource to start with.

[SRavetti]

My username and password isn’t what I renamed the network is it? Like what people use to connect to my wife?

[plemans]

There's the user name/password to log into the router and theres the ssid and password. 

Ssid is for the wifi

[SRavetti]

so i was able to get into the router settings, when i go to advanced setting and click in ipv6 it says the page wont load

[plemans]

Try s different browser