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Forum Discussion
ATTN Netgear Support -- MR60, MS60, slow connection speeds.
To any Netgear rep here, I purchased a Nighthawk Mesh system with one MR60 and two MS60s from Costco just over 3 months ago. Since day one I've experienced slow connection speeds whether wired or w...
Not a Netgear rep if you don't mind. Welcome to the Netgear Community!
guitarman3001 wrote:As of today, I updated to the newest firmware you have out and a speedtest from the router itself shows 79mbps.
Understand this is the Speedtest client operating on the router itself, as called e.g in the QoS section.
Consider a factory reset at this point.
Double check QoS is disabled, or if enabled you have your ISP effective guaranteed up- and downlink speed numbers in the QoS config.
Strong impression there is a problem with the Ethernet link between the MR60 WAN/Internet port and the cable modem.
Does the ISP cable modem have an LED link speed indication on it's Ethernet port?
Also check the WAN port MTU is set to 1500 (assuming you have transparent IP on your cable modem, no PPPoE/PPTP requirements).
Already tried a different known working network able with at least CAT5A category and all four pairs/eight strands equipped) cable for this connection?
Thanks. I've tried all of that plus a laundry list of stuff Netgear support asked me to try. Also tried several cables, cat5e, cat6, my own, the Spectrum tech's, etc..etc...
Sometimes it will manage to test at 230+, most of the time it caps out at around 80mbps. No rhyme or reason. Time of day makes no difference. Number of active or connected devices makes no difference. Hell, sometimes it will read 230+ when I'm streaming 4K content. Other times it will test at 80mbps when there's no traffic at all from any devices.
When the Spectrum tech was here he did numerous tests by connecting his tester direct to the Spectrum modem and it was always a consistent 235mbps. As soon as he connected the MR60 and connected his tester via cable to the MR60, the tests were between 30 and 80mbps.
I've updated the firmware, downgraded the firmware, done a factory reset, and a thousand other things and nothing has fixed it. This system is a POS, imo.
Well, Netgear? Nothing? "Sorry, we couldn't fix it and now you're past your 90 day support period so too bad for you!" ?? Great business practices. I'm sorry I bought this thing.
Hello guitarman3001,
May you send me a private message with your case number(s) and email address for me to better assist. You may send me a private message with the requested info.
Thanks,
Christian
