ATTN Netgear Support -- MR60, MS60, slow connection speeds.

[guitarman3001]

To any Netgear rep here,  I purchased a Nighthawk Mesh system with one MR60 and two MS60s from Costco just over 3 months ago.  Since day one I've experienced slow connection speeds whether wired or wireless.  I've opened several cases and the issue has never been resolved.  I just tried to check the status of my cases and all the cases have been closed even though the problem was never solved.  It also says I no longer have any support available because the product is over 90 days old.

How can you just close the cases and tell me I have no more support when you've been unable to solve the issue within 90 days?  How is that my fault?  Is that your standard operating practice?  If you can't fix the problem you simply wait until the support period is over and tell the customer "too bad, you're past your support period?"   Like I said, I initially reported this issue not long after I bought the system.  It has never worked correctly. 

As of today, I updated to the newest firmware you have out and a speedtest from the router itself shows 79mbps.  My connection has been tested and retested by Spectrum physically, by a tech who spent over an hour here, and every single test directly from their modem read over 235mbps.  As soon as the MR60 was added to the mix it dropped to anywhere between 30mbps and 80mbps.

Can someone please contact me about this?

[schumaku]

Not a Netgear rep if you don't mind. Welcome to the Netgear Community!

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@guitarman3001 wrote:

As of today, I updated to the newest firmware you have out and a speedtest from the router itself shows 79mbps.

---

Understand this is the Speedtest client operating on the router itself, as called e.g in the QoS section.

Consider a factory reset at this point.

Double check QoS is disabled, or if enabled you have your ISP effective guaranteed up- and downlink speed numbers in the QoS config.

Strong impression there is a problem with the Ethernet link between the MR60 WAN/Internet port and the cable modem.

Does the ISP cable modem have an LED link speed indication on it's Ethernet port?

Also check the WAN port MTU is set to 1500 (assuming you have transparent IP on your cable modem, no PPPoE/PPTP requirements).

Already tried a different known working network able with at least CAT5A category and all four pairs/eight strands equipped) cable for this connection? 

[guitarman3001]

Thanks.  I've tried all of that plus a laundry list of stuff Netgear support asked me to try.  Also tried several cables, cat5e, cat6, my own, the Spectrum tech's, etc..etc...

Sometimes it will manage to test at 230+, most of the time it caps out at around 80mbps.  No rhyme or reason.  Time of day makes no difference.  Number of active or connected devices makes no difference.   Hell, sometimes it will read 230+ when I'm streaming 4K content.  Other times it will test at 80mbps when there's no traffic at all from any devices.

When the Spectrum tech was here he did numerous tests by connecting his tester direct to the Spectrum modem and it was always a consistent 235mbps.  As soon as he connected the MR60 and connected his tester via cable to the MR60, the tests were between 30 and 80mbps. 

I've updated the firmware, downgraded the firmware, done a factory reset, and a thousand other things and nothing has fixed it.  This system is a POS, imo.

[guitarman3001]

Well, Netgear? Nothing?  "Sorry, we couldn't fix it and now you're past your 90 day support period so too bad for you!" ??  Great business practices.  I'm sorry I bought this thing. 

[Christian_R]

Hello guitarman3001,

May you send me a private message with your case number(s) and email address for me to better assist. You may send me a private message with the requested info.

Thanks,

Christian 

[tcrow]

I have the Nighthawk MR80 Mesh system with 3 stalites (addeded and extra). I have issues with speeds. I have reported to support hours ont he phone no resolution. They charged me to replace my MR80 seems to work fine then issues. I erase reset several times. The only thing that ever worked was when the MR80 router was a sub of my Bitdefender Box. Yes, I konw you cant have 2 subscriptons, that was not the issue. My Biddefender Box died, and i removed it from the network (3 years old). As such I needed to plug directly into my MR80, that was 2 days ago an now my connections are dragging again. Las time this happened my router logs keep entering a "Dos Attack" It was at those times I would experience the huge reuduction in speeds. it worked fine if the MR80 was not the main device, now that it is the main device it started again...

[tcrow]

[Time synchronized with NTP server] Wednesday, Dec 29,2021 07:15:46
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[Admin login] from source 192.168.1.17, Wednesday, Dec 29,2021 07:11:36
[Time synchronized with NTP server] Wednesday, Dec 29,2021 07:10:46
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[Time synchronized with NTP server] Wednesday, Dec 29,2021 07:04:48
[DoS attack: RST Scan] from source 204.79.197.203,port 443 Wednesday, Dec 29,2021 07:04:33
[DoS attack: RST Scan] from source 4.35.214.170,port 50505 Wednesday, Dec 29,2021 07:04:04
[DoS attack: RST Scan] from source 4.35.214.170,port 50503 Wednesday, Dec 29,2021 07:04:04
[DoS attack: RST Scan] from source 4.35.214.170,port 50501 Wednesday, Dec 29,2021 07:04:03
[DoS attack: RST Scan] from source 4.35.214.170,port 50500 Wednesday, Dec 29,2021 07:04:03
[DoS attack: RST Scan] from source 4.35.214.170,port 50499 Wednesday, Dec 29,2021 07:04:03
[DoS attack: RST Scan] from source 4.35.214.170,port 50496 Wednesday, Dec 29,2021 07:04:03
[Time synchronized with NTP server] Wednesday, Dec 29,2021 07:03:51
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[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:40:41
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:39:44
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:38:44
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:37:44
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:36:43
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:35:42
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:34:43
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[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:28:44
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:27:39
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[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:25:40
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:24:38
[DHCP IP: (192.168.1.16)] to MAC address 00:90:C2:FA:7E:C8, Wednesday, Dec 29,2021 06:24:19
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[DoS attack: RST Scan] from source 34.96.102.137,port 443 Wednesday, Dec 29,2021 06:19:25
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:18:40
[DoS attack: RST Scan] from source 52.203.203.40,port 443 Wednesday, Dec 29,2021 06:18:22
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:17:41
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:16:36
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:15:37
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:14:37
[DHCP IP: (192.168.1.19)] to MAC address D4:F0:57:5C:C8:01, Wednesday, Dec 29,2021 06:13:52
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:13:39
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[DoS attack: snmpQueryDrop] from source 162.221.192.26,port 41965 Wednesday, Dec 29,2021 06:11:28
[DoS attack: snmpQueryDrop] from source 162.221.192.29,port 48632 Wednesday, Dec 29,2021 06:11:28
[DoS attack: snmpQueryDrop] from source 162.221.192.30,port 41635 Wednesday, Dec 29,2021 06:11:28
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:10:36
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:09:37
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[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:06:36
[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:05:36
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[Time synchronized with NTP server] Wednesday, Dec 29,2021 06:01:36
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[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:59:36
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:58:36
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:57:38
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:56:36
[DoS attack: ACK Scan] from source 34.149.211.227,port 443 Wednesday, Dec 29,2021 05:56:28
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:55:36
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:54:36
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:53:37
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:52:35
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:51:35
[DoS attack: RST Scan] from source 184.84.136.202,port 443 Wednesday, Dec 29,2021 05:50:46
[DoS attack: RST Scan] from source 23.213.224.72,port 443 Wednesday, Dec 29,2021 05:50:44
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:50:36
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:49:35
[DoS attack: RST Scan] from source 54.236.229.12,port 443 Wednesday, Dec 29,2021 05:49:27
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:48:38
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:47:43
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:46:36
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:45:40
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:44:35
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:43:34
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:42:35
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:41:34
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:40:35
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:39:34
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:38:35
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:37:32
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:36:34
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:35:33
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[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:33:33
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:32:33
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:31:34
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:30:31
[DHCP IP: (192.168.1.48)] to MAC address 5C:75:AF:4F:2D:1D, Wednesday, Dec 29,2021 05:30:10
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:29:32
[DHCP IP: (192.168.1.48)] to MAC address 5C:75:AF:4F:2D:1D, Wednesday, Dec 29,2021 05:29:11
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:28:30
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:26:30
[DoS attack: ACK Scan] from source 23.213.224.8,port 443 Wednesday, Dec 29,2021 05:25:53
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:25:31
[DHCP IP: (192.168.1.19)] to MAC address D4:F0:57:5C:C8:01, Wednesday, Dec 29,2021 05:25:13
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:24:29
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:23:31
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[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:21:29
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:20:31
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:19:31
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:18:33
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:17:29
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:16:31
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:15:30
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:14:32
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:13:30
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:12:30
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[DoS attack: RST Scan] from source 3.208.75.90,port 443 Wednesday, Dec 29,2021 05:11:10
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:10:32
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:09:28
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:08:31
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:07:29
[DHCP IP: (192.168.1.27)] to MAC address 7C:61:66:07:FB:4B, Wednesday, Dec 29,2021 05:06:57
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:06:36
[DoS attack: RST Scan] from source 23.204.156.28,port 443 Wednesday, Dec 29,2021 05:06:21
[DHCP IP: (192.168.1.27)] to MAC address 7C:61:66:07:FB:4B, Wednesday, Dec 29,2021 05:06:14
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:05:37
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:04:29
[DoS attack: RST Scan] from source 4.35.214.170,port 49764 Wednesday, Dec 29,2021 05:03:56
[DoS attack: RST Scan] from source 204.79.197.219,port 443 Wednesday, Dec 29,2021 05:03:56
[DoS attack: RST Scan] from source 4.35.214.170,port 49772 Wednesday, Dec 29,2021 05:03:56
[DoS attack: RST Scan] from source 4.35.214.170,port 49770 Wednesday, Dec 29,2021 05:03:56
[DoS attack: RST Scan] from source 4.35.214.170,port 49766 Wednesday, Dec 29,2021 05:03:56
[DoS attack: RST Scan] from source 34.117.254.173,port 443 Wednesday, Dec 29,2021 05:03:56
[DoS attack: RST Scan] from source 4.35.214.170,port 49764 Wednesday, Dec 29,2021 05:03:56
[DoS attack: RST Scan] from source 34.117.254.173,port 443 Wednesday, Dec 29,2021 05:03:55
[DoS attack: ACK Scan] from source 142.250.217.206,port 80 Wednesday, Dec 29,2021 05:03:47
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:02:27
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:01:29
[Time synchronized with NTP server] Wednesday, Dec 29,2021 05:00:27
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:59:28
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:58:31
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:57:31
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:56:29
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:55:34
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:54:35
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:53:29
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:52:26
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:51:29
[DoS attack: RST Scan] from source 40.97.152.82,port 443 Wednesday, Dec 29,2021 04:51:22
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:50:33
[DoS attack: RST Scan] from source 23.213.224.6,port 443 Wednesday, Dec 29,2021 04:50:20
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:49:29
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:48:27
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:47:25
[DHCP IP: (192.168.1.15)] to MAC address 34:F6:4B:71:EF:21, Wednesday, Dec 29,2021 04:46:54
[DHCP IP: (192.168.1.17)] to MAC address 9C:EB:E8:56:35:22, Wednesday, Dec 29,2021 04:46:54
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:46:27
[DoS attack: RST Scan] from source 18.190.10.52,port 443 Wednesday, Dec 29,2021 04:45:45
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:45:27
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:44:26
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:43:27
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:42:26
[DoS attack: RST Scan] from source 130.211.26.229,port 443 Wednesday, Dec 29,2021 04:41:35
[DoS attack: RST Scan] from source 35.186.224.25,port 443 Wednesday, Dec 29,2021 04:41:33
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:41:26
[DoS attack: RST Scan] from source 130.211.30.54,port 443 Wednesday, Dec 29,2021 04:41:11
[DoS attack: RST Scan] from source 130.211.16.53,port 443 Wednesday, Dec 29,2021 04:40:54
[DoS attack: ACK Scan] from source 52.177.87.189,port 443 Wednesday, Dec 29,2021 04:40:52
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:40:26
[DoS attack: ACK Scan] from source 52.177.161.122,port 443 Wednesday, Dec 29,2021 04:40:25
[DHCP IP: (192.168.1.51)] to MAC address 5A:15:A2:54:EC:64, Wednesday, Dec 29,2021 04:40:03
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:39:27
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:38:29
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:37:29
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[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:35:29
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:34:29
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:33:27
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:32:24
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:31:24
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:30:25
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:29:24
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:28:25
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:27:24
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:26:25
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:25:24
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:24:25
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:23:25
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:22:24
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:21:25
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:20:24
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:19:25
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:18:24
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:17:25
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:16:24
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:15:24
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:14:24
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[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:12:23
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[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:05:23
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:04:23
[Time synchronized with NTP server] Wednesday, Dec 29,2021 04:03:22

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Has a factory reset and setup from scratch been performed since last update?

Power OFF The ISP Modem as well for 30 seconds then back on. Walk thru the setup wizard and be sure to write down all important information. Be sure not to enable Armor, Circle, Access Controls, QoS or Traffic Meter on the MR.

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@tcrow wrote:

I have the Nighthawk MR80 Mesh system with 3 stalites (addeded and extra). I have issues with speeds. I have reported to support hours ont he phone no resolution. They charged me to replace my MR80 seems to work fine then issues. I erase reset several times. The only thing that ever worked was when the MR80 router was a sub of my Bitdefender Box. Yes, I konw you cant have 2 subscriptons, that was not the issue. My Biddefender Box died, and i removed it from the network (3 years old). As such I needed to plug directly into my MR80, that was 2 days ago an now my connections are dragging again. Las time this happened my router logs keep entering a "Dos Attack" It was at those times I would experience the huge reuduction in speeds. it worked fine if the MR80 was not the main device, now that it is the main device it started again...

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