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Forum Discussion

sresam89's avatar
sresam89
Guide
Dec 01, 2020

Cannot ping the device in same network (MR60)

Switched to this device 3 days ago and having a hardtime managing my network since then. Worst customer-care support ever even with premium support Spend Three hours on calls all-together today wit...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 10, 2021

Hello everyone,

 

For those still experiencing issues, please send me a private message with your email address and serial number. 


Regards,

Christian 

imjustabill's avatar
imjustabill
Guide
Jul 05, 2021

We resolved this last week, thanks to Jason in L2 support. I posted a longer message in another thread. Issue was synology NAS firewall had rules set to allow 192.168.0.* whereas new MR60 router switched over to 192.168.1.*, so even though NAS was getting 192.168.1.* LAN address via DHCP from MR60, its firewall was rejecting local pings. As far as I can tell, it was "user error" on my part.