NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

sresam89's avatar
sresam89
Guide
Dec 01, 2020

Cannot ping the device in same network (MR60)

Switched to this device 3 days ago and having a hardtime managing my network since then. Worst customer-care support ever even with premium support Spend Three hours on calls all-together today wit...
n8man's avatar
n8man
Star
Aug 15, 2021
I talked with Joshua at Netgear Level 2 Support. He was able to provide a beta firmware that has completely fixed the issue for me for the last two weeks. He said that the new firmware should be released “soon”.
plemans's avatar
plemans
Guru
Aug 15, 2021

Good luck!