× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Nighthawk Mesh WiFi

Welcome to the Nighthawk Mesh Community


Advanced Whole Home WiFi Click to Buy Nighthawk Mesh WiFi 6
Reply

MR80 MS80 backhaul dying

04whiffbloc
Aspirant

MR80 MS80 backhaul dying

Just wanted to jump in and say that I've been having the same issue as the OP. I bought my system 2 years ago (June 2021) and have had this issue the entire time. I've tried just about everything and nothing works. I've just resigned myself to restarting every couple of days.

Message 1 of 2
FURRYe38
Guru

Re: MR80 MS80 backhaul dying

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

How many MS are deployed? 
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between MR📡 and MS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/000061709/Where-should-I-place-the-Mesh-WiFi-satellite-of-my-Nighthawk-Mesh-W... 📡

 

What channel configurations are currently set on the router?  
Any Wifi Neighbors near by? If so, how many?

 

Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.


Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-rout...

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 708 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7